Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 653 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live 10 miles from my nearest Waitrose @ Weston Super Mare,we called in for Coffee/sandwich cake yesterday Sat 25/03/23. Coffee was gd. Cake & Sandwich poor. Loaf cake lemon,dry. We purchased Hot Cross Buns B.B.29/03/23. They were dry....hardly any fruit, ate one each & binned the rest. I want no refund or compensation. Just think you should know. Living 10 miles from store I'm not prepared to return again. If you go into WSM store & try the hot Cross buns that are still on the shelf you will know this review is genuine.”

Helpful Report

Posted 2 years ago

“Sorry for this bad review but I could let it go without saying anything ! Very bad customer service at the cafe point at beckenham brunch ! Lady behind the till called ( Amber ) was very badly behaved and intimidated my little boy when he asked her to warm the scone again! He can to the table and vas very upset and I had to go to the till and ask her again to warm up the scone and she just through the scone on the table and even asked her colleague to witness the re-warm up of the scone , after putting on a show as well, I couldn’t believe it !! Should be working in public sector if she hasn’t got the manners .”

Helpful Report

Posted 2 years ago

“Visited waitrose in Stamford uk, seen the signs new great lower prices. 09/03/23 What a joke everything was up about 15% Must be some reverse psychology stuff, over priced bs. Went Aldi in Stamford instead, what a lovely shop, brand new. Even my 85 year old mother liked it.. Waitrose get a grip, profit driven for the share holders and dumb snob that know nowt. boycott it.”

Helpful Report

Posted 2 years ago

“Went to Waitrose this morning and I thought we had gone back in time to the three day week and power cuts, more than half the lights were out. It was an appalling experience tripping over other customers and staff plus trays of food. Mind you they had tomatoes if you could see them. Put the lights on why make it difficult to shop especially for the older generation or those with sight impairment. Do they care?”

Helpful Report

Posted 2 years ago

“If I could give no stars I would. The manager at the South Woodford Branch who said her name was Faye has no customer service skills whatsoever ..the store is dirty..bread scattered everywhere and poor displays...how they expect people to part with their hard earned cash to be treated in a non caring way is beyond me. ALL I can say is that you need to go on a customer care course and should not be in management !! It would not surprise me if health and saftey close this store down.”

Helpful Report

Posted 2 years ago

“Bought Dates, covered in black mold when opened. Sent photos to customer service. Letter back send more detail plus photo etc? no apology, no urgency, they could poison people. The whole John Lewis group is spinning downwards, they treat their customers appallingly.”

Helpful Report

Posted 2 years ago

“I ordered a turkey, Christmas crackers and fresh bread, plus many other items for delivery on 24.12.22. The turkey was noted as not able to be changed, but nothing else. The crackers did not come, apparently there was an IT issue and they ran out???? The bread did not come, apparently the delivery time of 8-9am was too early for fresh bread????? The moral of this experience, if it's important, do not order online with Waitrose.”

Helpful Report

Posted 2 years ago

“I thought that Waitrose was a reliable store with good customer service, but no longer hold this opinion. I ordered an item from the entertaining section for Christmas, which I incorrectly thought was guaranteed to be delivered. Customers are not permitted to alter orders from the entertainment section after a certain date, guess what? ……Waitrose can! I was sent a substitution, not notified and after complaining was patronisingly given instructions on how to request to ‘refuse substitutions ‘ on online orders! Not good enough, Waitrose.”

Helpful Report

Posted 2 years ago

“If I was allowed I could leave 0 stars to waitrose, mean and xenophobic staff at Waitrose Sidcup for using my vouchers @I was told that the electronic vouchers are universal(by a Bromley manager )!I have been using them for a over a year ,but today they decided that I could not use them because they said it is their decision (even though the scanner accept it them)!I have spent hundreds of pounds last few year in this overpriced store and from today on I am boycotting this store!They made me feel cheap and they were very mean, the store manager and the cashier!I would not ever set my foot in their stores and for sure spread the news on every platform!People don't you ever buy anything from this store ,they don't deserve your money!”

Helpful Report

Posted 2 years ago

“Christmas vegetables from the Christmas goods at waitrose cost over £30 on 22nd dec. Not a problem until I went to cook them on 25th (Christmas day) only to find they went out of date on 23rd. Not good enough. Inflated prices for unsuitable goods. Even Lidl and Aldi are better these days. I will avoid Waitrose at all costs from now on. Thanks for spoiling Christmas Dinner, you robbing morons.”

Helpful Report

Posted 2 years ago

“Good luck with your christmas order that they have known about since November, half the order had poor substitutions”

Helpful Report

Posted 2 years ago

“Non-delivery of groceries two times in a row. The first time they just cancelled which was understandable because of the weather, but they didn't even bother to leave a message. This time it's my Christmas order, due to arrive this morning. I was waiting for it, I stayed in the kitchen, kept looking out the window, no van, yet they say no one was home. I'm gutted!”

Helpful Report

Posted 2 years ago

“HEARTY CHICKEN AND VEGETABLE BROTH SHOULD BE RENAMED 'HARDLY' CHICKEN AND VEGETABLE BROTH! NOT A SINGLE PIECE OF CHICKEN IN THE ENTIRE TUB, JUST THIN HAIRLIKE STRANDS OF SOMETHING THAT COULD NOT EVEN BE RECOGNISED AS CHICKEN. OVERALL THE STANDARD OF WAITROSE PRODUCTS, IN PARTICULAR THE FRESH PRODUCE IS GOING DOWNHILL RAPIDLY. DO NOT THINK THAT BECAUSE IT IS MORE EXPENSIVE IT IS BETTER QUALITY. SADLY IT WOULD SEEM THOSE DAYS ARE GONE!”

Helpful Report

Posted 2 years ago

“My wife and I were VERBALLY ABUSED AND SUBJECTED TO THREATENING BEHAVIOUR by a Waitrose delivery driver. As 80 year olds we were severely concerned about this road rage as it was totally unwarranted. I complained to Waitrose HQ who said they would investigate. Today they phoned to tell me the matter had been dealt with. NO APOLOGY OR ANYTHING - made me feel as if they felt it was my fault and I deserved such treatment ! Should have gone to the Police”

Helpful Report

Posted 2 years ago

“I am a very dedicated customer. For me only Waitrose and M&S have the necessary food quality that I expect as a French born person. However, recently, Waitrose has been disappointing. Nowhere enough innovations (same old). In addition, some food items, such as Guinea Fowl or Duck Breasts unavailable on line (or in store - Bromley Branch). Please remember that Waitrose is or should be for the better off - the low classes, (unfortunately for them), need and do shop in cheaper supermarkets. There must be quality, more expensive supermarkets for the better off. That is a fact of life. So, please do not lower your standards.”

Helpful Report

Posted 2 years ago

“I have been shopping at Waitrose for more than 20 years. Today I decided to quit Waitrose for good. The Christmas shopping was a nightmare last year and I was hoping it will improve this year. Unfortunately, it got worse. It is impossible to order Christmas food either online or in person. The customer service replied saying that the ordering system will be open soon, leaving it very vague. When I further questioned it in a store I was told that I have to find another branch other than the 4 branches I had already tried. What really got me angry was the apology of this person "Christmas is a busy time sorry we run out quickly". She was in her 20s meaning that I was shopping at Waitrose since around the time of her birth. She had not realised that I have been doing this every year for as long as she lived and I know how this works normally. It was probably her manager's response she was repeating. In either case the message was "we don't care, go away and stop bothering us". If you lost your work ethic then it is time for me to say good bye. I have now ordered all my Christmas food from a local farm and M&S. They are so much better and care about their customers. Good bye Waitrose and Merry Christmas :)”

Helpful Report

Posted 2 years ago

“We decided to give your supermarket a try the service is dreadful no customer service at all ….. never again”

Helpful Report

Posted 2 years ago

“What has happened to the quality of your fresh products . Very disappointing. Shopping here is not uplifting but rather a sad experience.Quality of your own brands ie chocolate digestives has also gone down . Same price but cheaper ingredients . Nothing like the quality or taste it used to be ! Not worth the money we spend there . Very sad .”

Helpful Report

Posted 2 years ago

“Convoluted voucher system. Chose vouchers and then to be told I do not have any vouchers as I need to use my Waitrose Card more. Why bother to send me voucher emails? Tesco points is so much easier.”

Helpful Report

Posted 2 years ago

“Bought tomatoes ,package stated no date to reduce waste , found product was already going soft , threw them all in bin , hence increasing waste , clearly a marketing strategy to increase profit , I'll be using local green grocer from now on .”

Helpful Report

Posted 2 years ago

Waitrose is rated 2.6 based on 653 reviews