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Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 10th May 2024

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Waitrose 5 star review on 16th October 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click & Collect.... I’m so happy with this service. So easy to order online, The most pleasant staff who are waiting for you in the car park and bring the food to your car & I got a little Complementary hamper of treats as a total surprise.”

Posted 3 years ago

“The fact that the staff here are working under such pressure- due to covid 19 amazes me that they have so much patience,, Thank you to all of the excellent cashiers and the floor staff Very happy with this store ( Kensington high st)”

Posted 3 years ago

“Received my first Waitrose order last week, very happy with the quality of the food and the delivery driver was very helpful. Would never have thought of ordering from Waitrose had I not been one of the shielding, the local authority advised me that they were giving priority slots to us. Will definitely be ordering in the future. One further point, being Dyslexic this is the most user friendly online shopping experience, it amazes me how it can correct my spelling mistakes, it is so frustrating if I am trying to make an online order and my partner is not with me to help.”

Posted 3 years ago

“Did click and collect shopping at Waitrose Beaconsfield. Ordered Thursday, collected Saturday. Highly recommend this way of shopping. The staff managing the queue where really helpful, as well as sanitising each trolley and touch points. Staff at customer service/click and collect point really kind and helpful. I was in and out within 10 minutes. Brilliant. I always thought Waitrose was more expensive, but I got some really nice food at a very reasonable price by shopping the offers. Will do this again for sure.”

Posted 3 years ago

“Very organised during lockdown and lie that they clean the trollies before handing them to you. I also liked the fact that a staff member very politely advised a customer that they were purchasing to many restricted items.”

Posted 3 years ago

“Waitrose / Ocado are a must for online shopping especially for disabled people . The produce is of the finest and arrives in tiptop condition fresh fruit meat and vegetables are very fresh all produce is well within the sell by date and the delivery drivers are polite and extremely helpful . I have been using for several months and can honestly say I have had nothing to complain or send back a product .Their prices compare with other companies very well especially as it's the finest produce”

Posted 3 years ago

“My mother received 2 bouquets of flowers for her 100th birthday whilst in lockdown last week. After 10 days the flowers were & still are fresh & have a good few days left in them yet....beautiful.. Well done Waitrose xx”

Posted 3 years ago

“Excellent customer service always”

Posted 3 years ago

“Thank you to the young man who came to our rescue. We had been trying to get cartons of prune juice for ages. All other supermarkets either were always sold out or we were unable to get to talk to anyone on the telephone to check their stocks. I telephoned Waitrose and the telephone was answered immediately by a young man who was so helpful and sorted me out with the prune juice. He was so polite and could not have been more kind. A big thank you to this wonderful guy. Sadly I did not get his name but hope he reads this. My name is Mrs Clarke and was over the moon with the service we received.”

Posted 4 years ago

“Brilliant service from waitrose Poynton. Just received our first home delivery .Each person we spoke too including Rose who delivered our order was courteous and a pleasure to deal with. Thanks. G.Brian Hudson. Poynton.”

Posted 4 years ago

“Biggin Hill Waitrose: Claire and Sam Katie who work in the Sore Café are always pleasant helpful and attentive. They display excellent empathy and are a credit to your Company. Well done Sam Claire and Katie.”

Posted 4 years ago

“Waitrose Lamb Keema Masala was delicious. Had a lovely kick to it that I really enjoyed.”

Posted 4 years ago

“Staff helpful and polite, good produce and fish”

Posted 4 years ago

“Absolutely outstanding service at Waitrose Salisbury! The staff is always very friendly and helpful! I have a little baby and they always bring my hot drink at the table. I cannot thank them enought!”

Posted 4 years ago

“Waitrose has always been my supermarket of choice, and their customer service has always been spot-on in my experience, but I'm writing this review because they went above-and-beyond in response to a complaint. I ordered four food items which were advertised at a weight around 7.5% larger than the actual weight stated on the packaging; this was a new item so I understood this to be an incorrect listing. I emailed Waitrose customer service regarding this, expecting at most a refund for the items, which were worth around £10. Instead, Waitrose sent me a gift card for £24. I didn't need to hassle them for this; I simply sent one email to customer service and received the gift card through mail a few days later. I've been shopping with Waitrose for most of the last decade. My first experience with Waitrose was when I moved to Ipswich for a couple of years, and spent some time shopping at both the little Waitrose in the town centre, and the larger out-of-town Waitrose, before moving back up north and using predominantly online shopping. On the rare occasion that there is a mistake with my order, I have been refunded without question. When an item isn't available within the correct use-by date, it is given for free as a reduced item. If you are a Waitrose member, you receive vouchers worth a significant amount (I currently hold vouchers worth £18 off of a £100 order). The majority of items are priced the same as other supermarkets, so these savings aren't just money off of overpriced goods, they're real. Finally, as Waitrose is part of an employee-owned cooperative, there is some satisfaction in knowing that the people you deal with have a genuine stake in providing you a good service, and that your money is going 100% towards the people who work for the company.”

Posted 4 years ago

“Easy to use. Love it”

Posted 4 years ago

“In our busy schedule home delivery is now our new way to shop. The delivery drivers are polite and on time. But this review is for Karen, who went out of her way to deliver my shopping that I missed as I mistakenly booked my appointment in the morning rather than night(what a silly mistake). Top notch service! Thank you :)”

Posted 4 years ago

“Lovely driver, great produce. Loved the fact they are reducing waste. My order had very short dated item and they gave it to me for free which meant it wasn't wasted as I was able to use on the day but equally didn't feel ripped off by the short date. Well done Waitrose.”

Posted 4 years ago

“I sometimes buy food products that I would not normally purchase when you have reduced the price. I bought your slow cooked belly pork in a fruity ale glaze and have just had it. Wow. Full of flavour and the meat could have been eaten with a spoon. Matched with your charlotte potatoes it was an amazing meal. Something I will buy again.”

Posted 4 years ago

“Well done Waitrose for getting rid of your plastic bags and introducing cardboard containers for some of your fruit and vegetables. Great to see that a company listens to its consumers!!”

Posted 4 years ago

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Waitrose is rated 2.7 based on 620 reviews