My averagely bad experience with Waitrose in HENLEY-on-Thames was even worst today. At the self service tilts by the time I moved out the stuff from my bag, the machine turned to off mode. Ok, I picked back everything and jumped to an other tilt which already showed 'wait for assistance ' (the only available tilt that point) and by the time I moved everything to there, I expected maybe a member of the customer service realises the problem.... Of course no, not at all. So because of the ignorance I left the tilt and went straight forward to a young customer service lady asking a direct help. She looked like follows me but when we reached the tilt she run for their away to the aisle area, stopped there showing her back to us and I have just realised that by the time there were other customers who struggled to use their machine. Ok, by the time there was an empty tilt next to me and guess what! In working condition. So moved my stuff third times again and at last could pay. At that point that you girl came back to the exit area and I asked her name, before leaving. The answer was 'what'?!!! Politely asked again her name, as she could do only one thing perfectly today: hide her name tag with her hair. She didn't answer. At that point I asked third times her name and pointed to her tag. Wel done, she is TIA, the little with her ARROGANCE of IGNORANCE for customers, an OVERPROUD FOOL who is now a member of the Waitrose staff in HENLEY-on-Thames!! Hope she will shop in Waitrose, and make sure the business runs wel, as after this, I will change to Tesco and the local butcher, and maybe the market....... As I had a month ago directly the same ignorance from a member of the customer service in WALLINGFORD who I called directly to me, but she just didn't want to come to me and by the time she reached me she served 4 other customers, I think this IGNORANCE is getting AVERAGE in Waitrose after Covid pandemic! I just let Waitrose know THERE ARE OTHER OPTIONS FOR PURCHASING FOOD in the UK like TESCO, LOCAL FARM SHOPS and BUTCHERS, LOCAL MARKETS...... And these people are still having JOB????!!!