Went to Waitrose Bromley to do our occasional shop, only to find that the manned checkouts have been replaced by do it yourself checkouts. Only one manned till remaining with a long queue. Bearing in mind the prices Waitrose charge we expect proper customer service. We will never go to shop at Waitrose Bromley again. It seems clear that the top management at Waitrose couldn't give a toss about customer service.....or indeed the customer. Goodbye Waitrose.
1 year ago
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