I used Waitrose delivery for the first time recently and found it disappointing! I am so busy of late that I need to do online shopping to lighten the load. I chose Waitrose as I was prepared to pay a premium for a reliable, quality service as I didn’t want the hassle of sorting out problems afterwards. Big mistake! I did a weekly shop but when my shopping arrived all of my fresh meat needed to be eaten within 3 days. No good for a weekly shop. I returned the items to the driver. I then had to chase Waitrose a week later for the refund. I was told that the store was prepared to process the refund but would take a further 7 to 10 days. They said they only guarantee delivery date plus 2 days for chilled meat and delivery date plus 1 day for chilled dairy! In other words they train the personal shoppers to get rid of short date foods to home delivery. My substitute for ham was prosciutto? My 5 bananas came as 3 plus 2 individuals. Petty I know but I really expected a better standard of attention to detail than the other mainstream supermarkets as you are paying for a premium service/product. I will not be using again and feel that complacency is probably kicking in. M&S may give you some tips on why not to become too complacent one day.