Just got back from the Waitrose in Kingston Upon Thames. Very disappointed with the service. Usually, infact mostly they have been very welcoming. A customer before me had spilled something on the end of the belt the bit where you pay and she was waiting for a replacement. The Waitrose employee pushed all my item over the spilled liquid did not even offer to clean it, did not look or apologise or say hello and did not ask if I needed a bag. Very disappointed with the service I received today. He was rude and hostile. Needs to restart his training in customer service.