AWARE OBSERVER
* Witney Waitrose today. * Ethnic minority profiling. * Prejudice against the ethnic minority. * Ethnic discrimination. * A hostile and aggressive environment towards ethnic minority customers. My foreign accent betrays me and at this point (when I talk) abuse starts. If I was born in this country and spoke English as my first language I would not have been treated so appallingly by elitist Witney Waitrose Customer service "partners". * Awful Customer Service. The moment they sense a vulnerability they opportunistically bully and harass the customer instead of acknowledging customer's concerns in the first place. * I did not see a member of staff wearing a mask this afternoon. They were ignoring social distancing and they have invaded my personal space. Also, they were handling (using many different hands) repetitively my food items without my consent. I was confused and shocked. * Do you have alcohol!?" she (the young overzealous Customer Service "partner") demanded. She kept talking at me as if I were somehow obliged to do as she said. * I used to do 2 or 3 separate shops in one trolley, during the whole lockdown and continue. * I was singled out and followed by one guard in particular (short stature, dark greasy hair, dark eyes, reddish small face, offensive after shave aura) for constant and encroaching observation. * that had no justifiable basis and yielded no valid results for the guard. All he knows is that I am a foreigner. I got used to him staring at me at a self check out point for weeks. I always felt uncomfortable and tried hard to concentrate on paying for my shopping rather than complain to the ineffective any way Customer Service "partners". Horrible horrible horrible and so creepy! * Guards appear to have no clue about respect, kindness or human relations. * I was shaken by the ordeal and felt sick. * I was humiliated and distressed by the experience at Witney Waitrose today and will be filing a complaint with Waitrose Customer Care via email. * Shame on you Waitrose! * Stand up for yourselves Customers! Record and share all your experiences in Waitrose!
3 years ago
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