I would like to comment to "Aware observer's" review of Witney Waitrose. I empathise entirely with what you have to say. This is an attitude I have observed in some other Waitrose stores in Oxfordshire. I was told by a Waitrose employee how they discriminate and here's what he said: Customer service depends on what the customer is wearing, for example, a woman wearing a transparent blouse wanted a refund, so he looked at the manager from the Customer Service desk, and the manager (who was "gay" but this employee ' didn't mind'!) shook his head, and the woman did not get a refund. My question to him was, 'so you just made something up as to why she couldn't get a refund?' his answer was a flippant 'yes'. In my opinion the majority of the staff at Waitrose need to be brought down a peg or two. Another way in which they discriminate is by checking the Waitrose card and the service delivered depends on how much money they spend in store. In other words someone who spends a lot gets better customer service. The example given was one of a customer who received £150 of groceries 'free' as an apology for not being delivered on time, based on her waitrose card records of shopping. In short the customer service is biased and prejudiced, in other words Waitrose DISCRIMINATE openly.