Returned an item for a refund. Waited and waited, heard nothing after 4 weeks. Tried to phone but lines were dead. Sent messages online but ignored! Contacted Head Office but promised call-backs never materialized. Finally had no option but put in a formal complaint. Eventually got a refund but received no apology. Worse customer service ever!
4 years ago
Waitrose Pet has a
1.8
average rating
from
43
reviews
