Like others commenting below, Waitrose Pet have let me and themselves down. I have ordered dog food from them for ages and they were really good but both the last 2 orders have experienced delivery issues. I still haven't received my last order (£90 of dog food) after a week of ordering it. I have phoned 3 times, twice they promised it would be with me next day and it hasn't arrived. Last phone call I made I was really unfortunate to speak with Akash (apparently a supervisor, although doubt it!) he was so enept... he couldn't work his computer, sounded barely awake and then was rude and didn't care, just saying it has been shipped, Yodel say that they are still waiting to receive it? No apology or compensation and no dog food... Waitrose you need a review of this service and some urgent staff training.