Ordered a few times from Waitrose Pet. Orders were late each time. Each time I waited in all day for it not to arrive, no email or contact to say it would be late. Very frustrating. Customer services don’t care, no apology. They say it will arrive the next day so I waited in again... still nothing. Delivery takes a minimum of a few days after ordering, so when it’s late it really has an impact. In this day and age of being able to get deliveries within a few hours or days, waitrose are seriously falling behind and it’s unacceptable. They are cheaper than other stores which is why I persevered but if you want to use them just make sure you order well in advance of actually needing anything and that you have a lot of time on your hands to wait in for failed deliveries.