AWFUL SERVICE. Normally use Fetch who are always reliable but as a Waitrose customer thought I would give Waitrose Pet a try. Gave a delivery date of 5/12 and waited all day but no delivery I had to chase today 6th only to be told it was delayed. No notification by phone or email that it was going to be late and I had to chase them. Asked when I can expect it and told I was 67 on the delivery list and it would be with me sometime in the afternoon. Won't be using them again not what I expect from Waitrose as a customer of over 15 years. AVOID, AVOID, AVOID. Going back to Fetch.com