I've used waking herbs several times over the years and even when there was an issue outside their direct influence, it was handled professionally and quickly. However my last order from them was quite opposite. When my order got to the states and was forwarded on the shipper lost the package, I contacted WH 2 days after the expected delivery date and was assured they'd work with the shipper and resolve the issue timely. I contacted WH several times, dlin different ways over the next 3 weeks, and received no response and no shipment. When the shipper confirmed that a claim had been filed with them and paid out, I conveyed this in my next email to WH. The response was that no claim had been filed with the shipper by them, and that they would resolve the issue. A couple days later, I got an email that they had filed the claim been paid and would I rather get a refund or reship. I asked for the reship, and got my product about a week later - 6 weeks after I'd placed the original order. I understand that shipping issues happen outside of WH control, but the lack of communication really troubled me and makes me concerned to order from them again. I feel if I hadn't been so persistent I wouldn't have gotten a reship or refund and been out the cost of my order.