I have had the pleasure of shopping at three of the Walker & Hall shops (Bayfair - Tauranga, Wellington, and Albany). The service in all three shops by the staff has been the next level of excellence. The staff are knowledgeable and caring. I had put some earrings aside to look at in the Albany store for when I was in Auckland - Sue the store manager texted me the morning of the day I was calling in to say that they were looking forward to welcoming me into their store - and example of going to the next level. I wrote a review on the purchasing of some jewellery in Wellington and was fortunate enough to receive a $100 voucher - I dealt with another wonderful representative of Walker and Hall - Annabelle - again next level of service. Today I have purchased a piece of jewellery on-line - once again this was a simple process. I had immediate communication - the sales receipt and postage details. Would I recommend Walker and Hall? Absolutely 100%. If you want to be treated and made to feel special as you purchase special occasion pieces then this is definitely a go to jewellery company.