I ordered some cufflinks and customer service was great online, i was happy i could pick them up from the airport and that ny engraving was included but once i got the cufflinks i was disappointed. The cufflinks were scratched and the coordinates i had asked for on one of the cufflinks was in tiny font at the top of the cufflink- it looked like a barcode. I wanted the font big enough to read easier even if this meant taking up a few lines and not just 1 across. I think the area you write what you want engraved should be more specific to avoid issues like this happening. I had to gift it as it was because i had no more time and it was engraved but my partner even thought it looked more like a barcode or serial number. It was a special occasion and id shopped for weeks for where i should buy -this was upsetting.