Ordered some grass cloth wall covering and was extremely let down not only by the quality of the product but also by the Company response to my compliant. Although I am aware this is a natural product, the shading on the paper was so uniform that it looked horrendous when hung on the wall. At eighty pounds a roll my expectations were so much more. The company expected me to have unrolled all my rolls to check colouring prior to hanging and to hang no more than 3 rolls prior to logging a complaint. Nothing that they would do about it now - no refunds no gestures of good will from this Company so please note if you are thinking of ordering a similar product from this company (which is Chinese manufactured) take note of their terms and conditions which explain the apparent limitations in terms of product and what you're expected to do as a customer and their quality control and apparent lack of accountability for under par products.
4 years ago
Wallpaper Online has a
4.5
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