I needed a floor thermostat. Called the manufacturer. They suggested I purchase the replacement at a big box, The big box asked me to find a store that might have the replacement in stock. Once I found a store, 2 hours away, the folks wanted to charge $99 for shipping. Instead, I found Warm Your Floor. They send me the replacement with a lower cost than I expected with free shipping. It arrived in good shape, and once I installed it, the thermostate is working perfectly. Meanwhile, Warm Your Floor sent me the item's instructions and kept me informed about when it would arrive. Overall, my experience was exceptionally good.