WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,273 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 Schluter Kerdi bath remodel items via Amazon, swayed by their promise that I would receive them the next day. The morning they were promised, I received an email saying that shipment was delayed for several days, and even longer for the one item that I needed first, the waterproof membrane, which I STILL haven't received, tho' my bathroom is nearly finished! In a panic, I searched online for a possible distributer close by that I could, maybe, drive to to pick it up. WYF was one of them, and I called for info, and was delighted to speak with an actual person. My contractor had enough of the membrane for my shower, but I had ordered (from Amazon) a center hole drain, when I should have ordered an off-center. I ordered one from WYF and it came the next day! I told my contractor to no longer recommend Amazon, as WYF has much the same prices, but is far more reliable in shipping! You rock!”

Helpful Report

Posted 1 day ago

“Clear and excellent service in all sections of the ordering and delivery. We were able to follow the directions and install this replacement unit with no problems.”

Helpful Report

Posted 1 week ago

Thanks, Irene! We're happy to hear everything from ordering to installation went smoothly and that the directions were easy to follow. Enjoy those warm floors!

Posted 6 days ago

“We have not installed out heat mats yet, but the customer service we received in helping to make our decisions was superb, all questions clearly answed, highly knowledgeable, and quick shipping!”

Helpful Report

Posted 1 week ago

Thanks, Alessandra! We're so glad to hear our team was helpful and that your questions were answered clearly. When you're ready to install, feel free to reach out if anything comes up—we’re here to help. Enjoy those warm floors when the time comes!

Posted 6 days ago

“Ordering was easy on the website. All needed information was available and prices were reasonable.”

Helpful Report

Posted 1 week ago

Thanks, Patrick! Glad to hear the ordering process was smooth and the info you needed was easy to find. Enjoy those warm floors!

Posted 6 days ago

“Easy to install, both the floor padding and heating wire.”

Helpful Report

Posted 1 week ago

Thanks, Mike! Great to hear the installation went smoothly with both the padding and heating wire. Appreciate you sharing the photo—enjoy those warm floors!

Posted 6 days ago

“Very happy with the customer service. I was able to speak to an actual human being who knew what she was talking about. I put together a large and expensive order and felt confident when I hing up the phone that i would recieve exactly what i ordered. Well it was on time as promised and everyrhing was there. This is where I coming for my heat floor material next time for sure!”

Helpful Report

Posted 1 week ago

Thanks for the thoughtful review, Matthew! We’re so glad you had a confident and smooth experience from start to finish—and it’s always great to hear our team could provide knowledgeable, personal support. We’ll be here when you’re ready for your next heated floor project. Enjoy those warm floors!

Posted 6 days ago

“Effecient, fast, friendly. I did store pick up, no delivery”

Helpful Report

Posted 1 week ago

Thanks, Ron! Glad store pickup worked well and you had a fast, friendly experience. Enjoy those warm floors!

Posted 6 days ago

“fast easy transaction .. good product.”

Helpful Report

Posted 2 weeks ago

Thanks for the review! Glad to hear it was a smooth experience and that you're happy with the product. Enjoy those warm floors!

Posted 1 week ago

“Received thermostat in an expedient manner. Replaced said thermostat and floor is heating again. Considering the cost of thermostat, the life span isn’t very long. Thanks ☺️”

Helpful Report

Posted 2 weeks ago

Thanks for your feedback, Norm! We're glad your floor is heating again and that the replacement arrived quickly. We understand your concern about the lifespan and appreciate you sharing it. Enjoy those warm floors!

Posted 1 week ago

“I am an A/C guy sent to check out a heated floor. These guys made it simple and had parts to me in no time!Very impressed!”

Helpful Report

Posted 1 month ago

Thanks, Rob! We're glad we could make the process simple and get you the parts quickly. Appreciate the kind words—enjoy those warm floors!

Posted 1 month ago

“works as advertised”

Helpful Report

Posted 1 month ago

Thanks, Dwight! Great to hear everything's working as expected. Enjoy those warm floors!

Posted 1 month ago

“great product. instruction easy to read and follow.”

Helpful Report

Posted 1 month ago

Thanks, John! We're glad you found the instructions easy to follow and are happy with the product. Enjoy those warm floors!

Posted 1 month ago

“THERMOSTATE WORKS GREAT”

Helpful Report

Posted 1 month ago

Thanks, Ron! Glad to hear the thermostat is working great. Enjoy those warm floors!

Posted 1 month ago

“Great service when I called to get a replacement thermostat for my heated floor. Replacement compatible with my WarmUp floor was identified and ordered. I received it in a few days and got installed without any problem. We love it - bigger screen to read, easy to set up and has Wifi to connect to my phone. We love it!”

Helpful Report

Posted 1 month ago

Thanks for the great feedback, Joe! We're happy to hear the replacement worked out perfectly and that you're enjoying the new features. Nothing better than warm floors and easy control—enjoy those warm floors!

Posted 1 month ago

“The product I bought worked great, but I sent an email to customer service online prior to buying to see if this is what I need. I never got any answer from customer service.”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for your feedback! We're so glad to hear your thermostat is working well for you. We sincerely apologize for any confusion regarding your customer service experience. We don't see any emails or calls from you in our system, it's possible the email you sent was directed to the product manufacturer (SunTouch) rather than to our team. We always strive to respond promptly to all inquiries and would have been happy to assist you directly. Please don't hesitate to reach out to us in the future — we're here to help! Warm Regards, Warm Your Floor

Posted 1 month ago

“My son replaced the thermostat and it now works quite nicely. My cats enjoy it.”

Helpful Report

Posted 1 month ago

Thanks for sharing! Glad to hear the new thermostat is working well — and it sounds like your cats are loving it too. Enjoy those warm floors!

Posted 1 month ago

“Thank you for courteous, efficient service and fast delivery! Thrilled to have my Warm Floor functioning again!!”

Helpful Report

Posted 1 month ago

Thanks so much for the kind words! We're thrilled to hear your Warm Floor is up and running again. Enjoy those warm floors!

Posted 1 month ago

“Very helpful with ordering correct materials and quantities”

Helpful Report

Posted 1 month ago

Thanks, Jack! We're glad we could help you get exactly what you needed. Enjoy those warm floors!

Posted 1 month ago

“Ordering and delivery was super easy. We’re still working on the remodel so the thermostat hasn’t been installed yet. Hoping for the best.”

Helpful Report

Posted 1 month ago

Thanks for the review, Ed! Glad to hear the ordering and delivery went smoothly. Wishing you the best with the rest of your remodel — we hope you’ll be enjoying those warm floors soon!

Posted 1 month ago

“Customer service knowledgeable and helpful.”

Helpful Report

Posted 1 month ago

Thanks, Terry! We’re glad our customer service team could assist you. Enjoy those warm floors!

Posted 1 month ago

WarmYourFloor.com is rated 4.8 based on 2,273 reviews