WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,273 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I bought worked great, but I sent an email to customer service online prior to buying to see if this is what I need. I never got any answer from customer service.”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for your feedback! We're so glad to hear your thermostat is working well for you. We sincerely apologize for any confusion regarding your customer service experience. We don't see any emails or calls from you in our system, it's possible the email you sent was directed to the product manufacturer (SunTouch) rather than to our team. We always strive to respond promptly to all inquiries and would have been happy to assist you directly. Please don't hesitate to reach out to us in the future — we're here to help! Warm Regards, Warm Your Floor

Posted 1 month ago

“Ordered replacement Sunburst controller to replace one that wouldn't read the floor sensor. I order the one without wifi by mistake. Already installed. Wanted to send back just the front as I didin't wan to tundo all the wiring. Said couldn't do that. Then didin't even off a discounted amount for the new one since couldn't return old one.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your feedback, and we're sorry to hear about your experience and understand your frustration. At Warm Your Floor, we strive to provide the best customer experience possible, but we do have a return policy that limits us from accepting any items that have been installed or used, as we cannot resell them that way. We also don’t carry individual components like faceplates or partial units, since all of our thermostats are sold as complete systems to ensure compatibility and safety. Additionally, the non-WiFi and WiFi SunTouch models have different pin configurations and the plates are different, so unfortunately, the front and back plates aren’t interchangeable—even if they appear similar. We’re always here to help with product selection prior to installation, and we’d be happy to assist you further. Please feel free to reach out to our customer service team directly—we’re here to help however we can. Warm Regards, Warm Your Floor

Posted 1 month ago

“Explain of exact square footage was not clear….particularly as relates to the fact that the length of wire must be exact. Your information of critical points is too wordy. Bullet points would be much more helpful. When I placed my first order it was not clear enough that the wire could not be cut. That is important for a first time user.”

Helpful Report

Posted 4 months ago

Hi Steve, We appreciate your feedback! Your original order was placed online and we had reached out to correct the order and get you the right products for your project. We do include a red notice on our website that states the cable cannot be cut, but we apologize if that wasn't easily noticeable. Please feel free to give us a call at 866-558-3369 if you have any issues or need help with your project so we can make sure your installation goes smoothly. Thank you, Steve! Warm Regards, Warm Your Floor

Posted 4 months ago

“I bought a new Home Nuheat thermostat to replace the previous 15 your old Nuheat thermostat. The wiring directions were very confusing.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, William. We're glad you chose a Nuheat thermostat, but we're sorry to hear the wiring directions were confusing. If you need any assistance, feel free to reach out to us at 1-866-558-3369—we're here to help!

Posted 5 months ago

“Does not "heat", but it does "warm". Would like warm-er.”

Helpful Report

Posted 7 months ago

“Sourced the website to find sizing answers for our small bathroom project. The total square foot age of the room is 64 square feet but the heated area is only about 18 to 20 square feet. I found it difficult to determine the proper length of cable to purchase. I had to go to another website to find a length matrix for the cable. Everyone told me to buy shorter, not longer, so that's what I did. I'm waiting for other trades to complete their work and then the tile setter can put the Ditra-heat down. We'll keep our fingers crossed.”

Helpful Report

Posted 8 months ago

Hi Terry, Thanks for the review! We apologize if sizing was confusing, we have pre-built kits for ease of ordering, but not every size will be right for each project so we have all products that you can order individually, like you ordered. We also have a free quoting service if you're unsure of which size to purchase. Feel free to give us a call at 866-558-3369 before installation because once the cable is unspooled we aren't able to return or exchange sizes since it's considered a "used" cable at that point, and we want to make sure you get the right system for your project. Thank you, Terry! Warm Regards, Warm Your Floor

Posted 8 months ago

“The Wi-Fi thermostat controleld the floor just fine, the only two complaints are that there is no quck off button, and also the diaply only shows floor temperature, not the actual setpoint. Otherwise, its a nice looking controller.”

Helpful Report

Posted 1 year ago

Thank you for sharing Juan!

Posted 1 year ago

“Delivery was good, but so far I haven't been able to get it to work.”

Helpful Report

Posted 2 years ago

Frank, we would be happy to help troubleshoot your project. Please contact us at 1.866.558.3369 so we can answer your questions! You can also find troubleshooting questions and answers here on our website, https://kc.warmyourfloor.com/topics/troubleshooting/.

Posted 2 years ago

“It works, it works”

Helpful Report

Posted 2 years ago

Thank you for sharing!

Posted 2 years ago

“the kit I received was not the kit I thought I had ordered. It did not include a loudmouth or any strapping, so I was delayed while I waited for additional shipments. also made the price considerably higher than expected, could have done better with another company.”

Helpful Report

Posted 2 years ago

“My experience was great! Matt did the estimate and did good, the only problem is that the estimate was short one piece of underlayment. (I had to piece small pieces together to complete the floor.) see pic. Otherwise, I would have given 5 stars. Kelsey went above and beyond, even offering to pay the shipping on one more piece of underlayment.”

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Posted 2 years ago

“Therostate will not hold temp that I set .”

Helpful Report

Posted 2 years ago

We are happy to help Bruce! Please reach out to us at 1 866 558 3369.

Posted 2 years ago

“The control was several days late in arriving. The unit solved the problem.”

Helpful Report

Posted 2 years ago

Hello B Richard, We are happy the thermostat solved your problem and sorry to hear the shipment didn't meet your expectations. Due to Thanksgiving it pushed the shipment back by one business day. If you have any questions getting your thermostat set up, don't hesitate to reach out to us and we'll be happy to help. Warm Regards, Warm Your Floor

Posted 2 years ago

“Hard to find directions for replacing a unit. Written instructions weak. No need to replace ground as it did not connect to the new unit. Could figure it out with YouTube but it can be clearer.”

Helpful Report

Posted 2 years ago

Hi Jim, Thank you for providing us feedback on your experience. We are sorry to hear the manufacturer's instructions weren't very clear for replacing your thermostat. If you have any questions in the future, please give us a call and we'll be happy to help over the phone for you! Warm Regards, Warm Your Floor

Posted 2 years ago

“Technical phone support was difficult. It took multiple calls to get someone to answer, and at least one of the calls was dropped by the support gentleman. Finally, used live chat with a helpful technician who showed me exactly what model I needed to buy as my 20 year old controller was no longer functioning. Delivery was fast! The installation instructions were very poor (2 PhD's and an electrician). The diagram is incorrect/misleading. Finally, looked a the back of the old controller where there was a great diagram and now it works.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your experience with us and we're sorry to hear you had difficulties reaching the manufacturer. If you ever need troubleshooting or tech support for questions, please make sure to call us directly and you won't have to deal with any automated system, you'll get to one of our trained and knowledgeable associates. We're glad to hear Daniel was able to get the right thermostat for you via chat and if you need anything else, please let us know! Warm Regards, Warm Your Floor

Posted 2 years ago

“The thermostat we have only comes in white -- which very much doesn't go with the red room its supposed to be in, so we got a black cover for the white block of plastic on my red walls. It kinda fits well enough for it to stay, but I will take some measurements and have a proper metal shop create [and powder coat, this one appears painted] a proper cover that 100% fits [not 95% fits]”

Helpful Report

Posted 2 years ago

“Product was as described. Only negative was the price. Seemed very overpriced for a thermostat control only. The original also served as a night light and this replace doesn’t have that option. It must be shut off completely when not in use as far as ai can tell.”

Helpful Report

Posted 2 years ago

Thank you for sharing Jay! Please reach out to us if you have any questions and we would be happy to assist you!

Posted 2 years ago

“Contractor working on my floor failed to follow instructions & cut heating wire (the blue one on the orange mesh) after being told by us to "Not cut" the wire because we wanted more area heated. Initial call to CS told indicated that heater positively would not work w/o a patch kit...and that cutting off wire would dramatically increase the amperage (which puzzled me, as usually a longer wire has increased resistance which increases amperage). I immediately ordered a patch kit. But it arrived shortly after contractor talked to CS & made his "fix." When contractor called CS, he understood that all he had to do was connect the two wires (not the bare ground), seal off the end of the wire, and that it would work. He didn't test as instructed, but did check continuity. After tile was laid, he checked for heat, The floor did get warm, but very slowly and not to the extent of that under our original tile that was laid ~6 yr ago. Contractor said it was because of slower drying glue. Glue he used was not thinset, but something easier to work with that takes way longer to set/dry. If rating the original heating wire installation, TOP Marks would be awarded across the board. This time the rating of adequate was marked because of the comment saying that shorter wire increases amperage - which I understand is the opposite of what happens (longer wire has more resistance & requires more amperage??? But maybe I'm wrong?)”

Helpful Report

Posted 3 years ago

“The thermostat works very well. Problem is this is the 3rd thermostat I've replaced in 10 years! I would have thought they would have lasted longer!! Ordered the product on-line.”

Helpful Report

Posted 3 years ago

Hi Stephen - Sorry to hear you have had to change the thermostat 3 times in 10 years! Please keep in mind, the thermostat you purchased has a 3-year manufacturer warranty. If something happens within this timeframe, please call us and we will assist you. We can also walk you through troubleshooting a thermostat to see if you need a new one. Thank you for sharing your experience.

Posted 3 years ago

“Po product is great. Can't be sure what electrician to use. Also tried to register with WarmUp. Account established with no email to activate account. Called and was sent a video. Just won't download app for phone. Just easier.”

Helpful Report

Posted 3 years ago

Hi Thomas - It sounds like you are having issues with programs and applications outside of Warm Your Floor. Unfortunately, we don't have any control over WarmUp accounts. However, if you need guidance on what kind of electrician you need please contact us. We can also attempt to help with other issues!

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,273 reviews