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WarmYourFloor.com Reviews

4.8 Rating 2,063 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Wi-Fi thermostat controleld the floor just fine, the only two complaints are that there is no quck off button, and also the diaply only shows floor temperature, not the actual setpoint. Otherwise, its a nice looking controller.”

Posted 3 months ago

Thank you for sharing Juan!

Posted 2 months ago

“Delivery was good, but so far I haven't been able to get it to work.”

Posted 1 year ago

Frank, we would be happy to help troubleshoot your project. Please contact us at 1.866.558.3369 so we can answer your questions! You can also find troubleshooting questions and answers here on our website, https://kc.warmyourfloor.com/topics/troubleshooting/.

Posted 1 year ago

“It works, it works”

Posted 1 year ago

Thank you for sharing!

Posted 1 year ago

“the kit I received was not the kit I thought I had ordered. It did not include a loudmouth or any strapping, so I was delayed while I waited for additional shipments. also made the price considerably higher than expected, could have done better with another company.”

Posted 1 year ago

“My experience was great! Matt did the estimate and did good, the only problem is that the estimate was short one piece of underlayment. (I had to piece small pieces together to complete the floor.) see pic. Otherwise, I would have given 5 stars. Kelsey went above and beyond, even offering to pay the shipping on one more piece of underlayment.”

Posted 1 year ago

“Therostate will not hold temp that I set .”

Posted 1 year ago

We are happy to help Bruce! Please reach out to us at 1 866 558 3369.

Posted 1 year ago

“The control was several days late in arriving. The unit solved the problem.”

Posted 1 year ago

Hello B Richard, We are happy the thermostat solved your problem and sorry to hear the shipment didn't meet your expectations. Due to Thanksgiving it pushed the shipment back by one business day. If you have any questions getting your thermostat set up, don't hesitate to reach out to us and we'll be happy to help. Warm Regards, Warm Your Floor

Posted 1 year ago

“Hard to find directions for replacing a unit. Written instructions weak. No need to replace ground as it did not connect to the new unit. Could figure it out with YouTube but it can be clearer.”

Posted 1 year ago

Hi Jim, Thank you for providing us feedback on your experience. We are sorry to hear the manufacturer's instructions weren't very clear for replacing your thermostat. If you have any questions in the future, please give us a call and we'll be happy to help over the phone for you! Warm Regards, Warm Your Floor

Posted 1 year ago

“Technical phone support was difficult. It took multiple calls to get someone to answer, and at least one of the calls was dropped by the support gentleman. Finally, used live chat with a helpful technician who showed me exactly what model I needed to buy as my 20 year old controller was no longer functioning. Delivery was fast! The installation instructions were very poor (2 PhD's and an electrician). The diagram is incorrect/misleading. Finally, looked a the back of the old controller where there was a great diagram and now it works.”

Posted 1 year ago

We appreciate you taking the time to share your experience with us and we're sorry to hear you had difficulties reaching the manufacturer. If you ever need troubleshooting or tech support for questions, please make sure to call us directly and you won't have to deal with any automated system, you'll get to one of our trained and knowledgeable associates. We're glad to hear Daniel was able to get the right thermostat for you via chat and if you need anything else, please let us know! Warm Regards, Warm Your Floor

Posted 1 year ago

“The thermostat we have only comes in white -- which very much doesn't go with the red room its supposed to be in, so we got a black cover for the white block of plastic on my red walls. It kinda fits well enough for it to stay, but I will take some measurements and have a proper metal shop create [and powder coat, this one appears painted] a proper cover that 100% fits [not 95% fits]”

Posted 1 year ago

“Product was as described. Only negative was the price. Seemed very overpriced for a thermostat control only. The original also served as a night light and this replace doesn’t have that option. It must be shut off completely when not in use as far as ai can tell.”

Posted 1 year ago

Thank you for sharing Jay! Please reach out to us if you have any questions and we would be happy to assist you!

Posted 1 year ago

“Contractor working on my floor failed to follow instructions & cut heating wire (the blue one on the orange mesh) after being told by us to "Not cut" the wire because we wanted more area heated. Initial call to CS told indicated that heater positively would not work w/o a patch kit...and that cutting off wire would dramatically increase the amperage (which puzzled me, as usually a longer wire has increased resistance which increases amperage). I immediately ordered a patch kit. But it arrived shortly after contractor talked to CS & made his "fix." When contractor called CS, he understood that all he had to do was connect the two wires (not the bare ground), seal off the end of the wire, and that it would work. He didn't test as instructed, but did check continuity. After tile was laid, he checked for heat, The floor did get warm, but very slowly and not to the extent of that under our original tile that was laid ~6 yr ago. Contractor said it was because of slower drying glue. Glue he used was not thinset, but something easier to work with that takes way longer to set/dry. If rating the original heating wire installation, TOP Marks would be awarded across the board. This time the rating of adequate was marked because of the comment saying that shorter wire increases amperage - which I understand is the opposite of what happens (longer wire has more resistance & requires more amperage??? But maybe I'm wrong?)”

Posted 2 years ago

“The thermostat works very well. Problem is this is the 3rd thermostat I've replaced in 10 years! I would have thought they would have lasted longer!! Ordered the product on-line.”

Posted 2 years ago

Hi Stephen - Sorry to hear you have had to change the thermostat 3 times in 10 years! Please keep in mind, the thermostat you purchased has a 3-year manufacturer warranty. If something happens within this timeframe, please call us and we will assist you. We can also walk you through troubleshooting a thermostat to see if you need a new one. Thank you for sharing your experience.

Posted 2 years ago

“Po product is great. Can't be sure what electrician to use. Also tried to register with WarmUp. Account established with no email to activate account. Called and was sent a video. Just won't download app for phone. Just easier.”

Posted 2 years ago

Hi Thomas - It sounds like you are having issues with programs and applications outside of Warm Your Floor. Unfortunately, we don't have any control over WarmUp accounts. However, if you need guidance on what kind of electrician you need please contact us. We can also attempt to help with other issues!

Posted 2 years ago

“The product is great and the tech support from the folks at Nuheat was fantastic. The estimated shipping time was 5 days late. Thankfully it arrived a day before guests.”

Posted 2 years ago

We are sorry to hear the product was late!

Posted 2 years ago

“The thermostat works fine but the installation instructions are not good. You should include how to determine which wires are load and line. No reason any homeowner could not install this but that information is not known to those of us who are not electricians.”

Posted 2 years ago

Thank you for the recommendation!

Posted 2 years ago

“This is the second Ditra floor that I have had installed in the last six months. And both times I was shorted on the membrane. Your membrane arrived in pieces, not on a roll needless to say I was about 4 square feet short of what I needed for the 99 square feet I needed. Luckily it was available locally. But still a delay in of the tile layer's time.”

Posted 2 years ago

Constance, We are sorry to hear you had an issue with the membrane. The product you purchased does describe the product comes in '12 DITRA-HEAT Uncoupling Membrane Sheets - Covers 103.2 sq ft'. We assume there was an issue with the amount of membrane due to cutting for corners or an oddly shaped area. If you do happen to purchase Ditra Floors again, it does come in rolls. A size you may have needed is the 134.5 sq ft roll. If you do come back to purchase from us, please call us to make sure you are ordering the best Ditra-Heat product for your project. Best, Warm Your Floors

Posted 2 years ago

“The first kit I ordered for a different repair came with two wires, one was a ground wire, all went well for that install. The second repair is a different story. Although all of the pics on your site and others show two wires in the pkg, only one was actually supplied. Luckily I did not need the second wire but if I had, I would have been extremely irritated to have wait for another kit while walking on a cold bathroom floor. Maybe you should update your pics of you actually provide.”

Posted 2 years ago

Hi Debbie - Thank you for sharing this feedback. I will take this back to the team to make sure we have a better product description and images. Warm Wishes, Warm Your Floor

Posted 2 years ago

“Asking too soon. Have not installed yet.”

Posted 2 years ago

Please let us know if you need assistance when you install it!

Posted 2 years ago

“The product was easy to install.”

Posted 3 years ago

Hi Daniel - We sell cable guides! Feel free to call us so we can direct you to the correct product -1.866.558.3369. Best, Warm Your Floor

Posted 3 years ago

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WarmYourFloor.com is rated 4.8 based on 2,063 reviews