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WarmYourFloor.com Reviews

4.8 Rating 2,063 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repair kit did not work very well.”

Posted 1 year ago

“Still not working. I sent an Email on 2/5/23 to Allyson Bottini. Ivy said that was my next option. I am waiting to hear back from Allyson. She is supposed to have a person qualified to look at why the floor will not heat.”

Posted 1 year ago

Hi Scott, We believe your order was with the manufacturer, as we do not have you or your order in our system.

Posted 1 year ago

“Paid a high amount 49.00 for a floor repair kit think it would be better..... it only came with one cable. I could of paid 15 less and recieved 3 cables and shrink tube. Very unhappy.”

Posted 1 year ago

Hi Kirk, Thanks for providing feedback and we're sorry to hear you are unhappy with your purchase. These kits are made by the manufacturer, Nuheat, and it is stated that each kit is for one repair only, so they unfortunately don't include extra cables to repair more than one cut. If you need anything else or any assistance with the repair, please feel free to give us a call and we'll be happy to help. Warm Regards, Warm Your Floor

Posted 1 year ago

“The wiring instructions were wrong causing me to have to call an electrician to complete what should have been a fairly straightforward installation.”

Posted 1 year ago

Hi Richard, Thank you for providing feedback for us! We are experts of our floor heating systems and really wish you would have called us to possibly save you the Electrician visit. We're sorry you had this experience and if you need anything in the future, please give us a call so we can help out. Warm Regards, Warm Your Floor

Posted 1 year ago

“Delayed shipping my heat mat just to try and sell me a thermostat, which I had already purchased. The delay was consequently 7 days. Unacceptable customer service.”

Posted 1 year ago

Hi Paul, Thank you for providing us feedback. We are always trying to ensure our customers have the best experience and we apologize we did not provide that for your order. Our fraud department had put a hold on your order until we were able to confirm your information and we tried contacting you via phone and email, but weren't able to get a hold of you until three business days after. We also check about the thermostat just to make sure you have everything for installation so the project isn't delayed further, but we never hold orders for that reason. If there's anything we can do for you, please feel free to contact us! Thank you, Paul! Warm Regards, Warm Your Floor Customer Care Team

Posted 1 year ago

“Sorry to say that after I made my online order and received receipt and order number and a notice of shipping from UPS (though without a tracking number), WarmYourFloor “lost” my order. It wasn’t until I called them to get a tracking number that they “found” my order.”

Posted 1 year ago

Hi Nicholas, Thank you for providing feedback for us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Mistakes happen and technology has errors, as rare as they are. Your happiness is our number one priority, so we hope you are able to appreciate that we resolved your order issue, shipped right away, and provided an additional discount for your order. If you need anything else, please feel free to give us a call. Warm Regards, Warm Your Floor

Posted 1 year ago

“Never received my order. Says it was delivered, called about it. Everyone said it was delivered. I was told I was outta luck and it wasn’t warm your floors problem. It’s the only piece of mail I haven’t received. Since moving into my new house.”

Posted 1 year ago

“The thermostat stopped working after 4 years of use, which translates into spending $200 for a new part and several hundreds of dollars more for two visits from electrians to diagnose the problem and then install a new part, Is there not a warrenty for this??? I am not happy.”

Posted 2 years ago

Hi Patty - We are sorry to hear your thermostat stopped working after 4 years. The manufacturer does have a warranty on the product but it's for three years, you can see it on the product description page. If you ever give us a chance in the future please be sure to call us to see if we can diagnose a problem before calling in electricians, we would love to help if we can.

Posted 2 years ago

“Not the right unit.”

Posted 2 years ago

Hi Richard - As you know, we already followed up and resolved your issue. Please let us know if you need anything else in the future. Thank you for letting us know.

Posted 2 years ago

“The strapping you sell is from thr 1950's. Total garbage. You can't spray glue or nail and when yo screw it kinks. I hate the fact that I thought I could work with this...stop selling it.”

Posted 2 years ago

“I can’t use it. If I had known that I would have to break up my floor ,I would not have bought it. I was hoping for a way to adjust the thermostat.”

Posted 2 years ago

Linda, The repair kit you purchased is used to repair a damaged heating wire. The heating wires are always under your floor so unless the finished surface was not covering the heating wire, you have to pull up parts of the floor in order to expose the wire for repairs. If you're having trouble with your thermostat, that would be a different issue. Contact us if you need any assistance, our office number is 866-558-3369. Thank you, Linda.

Posted 2 years ago

“Hi customer service is amazing. My biggest problem is the ordering of the wire which if you make a mistake you have to buy a whole Nother wire. This was a $300 screwup on my part but makes me leery of your product for that reason. Now I’m stuck with the cabling that I cannot use, I was told it’s nonreturnable”

Posted 2 years ago

Hi Daryl, The cable can be repaired if you've cut the wire. You can order a repair kit on our website here: https://www.warmyourfloor.com/ditra-heat-heating-cable-repair-kit.html You need one repair kit for each cut in the wire. Please contact us if you have any questions.

Posted 2 years ago

“You wouldn’t ship my order.”

Posted 2 years ago

“I’ve been trying to get in touch with technical support for three days I have not gotten a call back.”

Posted 2 years ago

“I have tried to call this source to get some help the unit GFCI keeps tripping and not help from them”

Posted 3 years ago

Hi Brad, Our records show a customer service rep did speak with you later in the day this was written. Has your problem been resolved? Please let us know, we want to help. Thank you, Brad.

Posted 3 years ago

“Unbelievably bad customer service. They took my money and I never received the items then they refused to refund or replace. That is theft.”

Posted 3 years ago

“I am getting this Survey before item has even reached the house”

Posted 3 years ago

“Did not receive the product s. I still have not received what I ordered. Please call me 734-755-7890”

Posted 3 years ago

“Have not received all of my order”

Posted 3 years ago

Hi Rick - According to UPS, your package arrived on January 4. Please let us know if there is anything we can do to assist! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Part arrived not in the quality the we were expecting and I was still responsible for the return shipping. Despite technical expertise of my plumber who advised against installing the drain.”

Posted 3 years ago

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WarmYourFloor.com is rated 4.8 based on 2,063 reviews