WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,068 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,068 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If this worked which it doesn’t. It’s the worst set or directions I have ever seen. If it worked you would have to put three extra large electrical boxes in for all the wires. It doesn’t work. When I called for a technician, he was way to smart to talk to me. It’s very obvious why people stick with baseboard.”

Helpful Report

Posted 3 years ago

“Called trying to get information on how to return the thermostat I ordered. We did attempt to install but I think there is an issue with the floor heater. Was told I could not get a refund. Product was brand new only installed for basically 10 minutes. Will not buy your product ever again.”

Helpful Report

Posted 3 years ago

John, Per our conversation, you explicitly said you were having trouble with your existing system believing it was a thermostat issue, and purchased a thermostat from us to replace your old one. You said after installing the replacement, it did not fix the issue so you believe there is a problem in the floor. Since the problem is not with the thermostat, and the thermostat has been installed, we can not take it back for a return. Our return policy does clearly state the item needs to be in brand new condition to be returned.

Posted 3 years ago

“no you cannot understand the people who are trying to help you”

Helpful Report

Posted 3 years ago

Hi Leroy - We are sorry to hear that. If you have questions that need to be answered, please reach out to us - 1 866 558 3369 - we would be happy to help. Warm Wishes, Warm Your Floor

Posted 3 years ago

“I installed the product by an electrician with lots of experience with WarmYourFloor. Everything checks out and yet I get no heat. Huge disappointment and waste of money!”

Helpful Report

Posted 3 years ago

“The product arrived and did not work. Went through the return process, but did not hear back.”

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Posted 3 years ago

When we last spoke with you regarding this defective unit we had referred you to the manufacturer to get a case number so we could replace it. Give us a call with the case number and we'll take care of this immediately.

Posted 3 years ago

“Delivery was much later than expected.”

Helpful Report

Posted 4 years ago

Robert, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to us at customercare@warmyourfloor.com with any further comments, concerns, or suggestions you wish to share.

Posted 4 years ago

“GFIC tripped repeatedly. Thermostat was said to be at end of life. So bought a replacement. Installed that and the new one tripped out. Unwired one of the two mats connected in the circuit and now it no longer trips. However, the temperature sensor is not near the mat that is apparently okay, so it keeps heating the floor trying to reach the set point. Bottom line, this system is shot and to fix it I’ll have to tear up the tile floor after just five years without knowing why it went bad. Very unhappy.”

Helpful Report

Posted 4 years ago

Kenneth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us at 866-558-3369 and allow us to assist you with troubleshooting this issue. Thank you, Kenneth.

Posted 4 years ago

“Unit does not work, keeps shutting off.”

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Posted 5 years ago

“The Matt doesn’t work”

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Posted 5 years ago

Hi William, Sorry to hear you're having trouble with your mat. We will contact you regarding this matter to get you some assistance!

Posted 5 years ago

“Customer service was helpful until we needed something and then ... not so much! Our contractor had difficulty getting the mats and thermostats to function properly without tripping the electricity. WYF rep was NO help and gave the following solution “you will need to call someone else I can’t help you?” We won’t be returning customers.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you've had some trouble getting the system to function properly. Our policy to always to help our customer as best we can. We will contact you regarding this matter to help get the system working properly.

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,068 reviews