WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,262 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They only sent instructions in Spanish and when I emailed for English instructions nobody got back to me.”

Helpful Report

Posted 7 months ago

Hi Bart, Each package should have an English manual so we apologize if that fell out or was missed. We are unable to find any emails from you, but we just sent over an email to you with the English manual so you'll have a copy of it and want to make sure that email comes through. Feel free to reach out to us at 866-558-3369 if you have any questions and we'll be happy to help out over the phone as well. Warm Regards, Warm Your Floor

Posted 7 months ago

“The low voltage wiring is really hard to connect to”

Helpful Report

Posted 1 year ago

“Unfortunately, the new Home thermostat I purchased has been installed and is not working.”

Helpful Report

Posted 1 year ago

“I am a DIY'r so I was relying on your staff for professional advice, specifically on the proper amount of material to order. Unfortunately, the recommendations and the resulting order were incorrect and added unneeded headaches and numerous runs to the store.”

Helpful Report

Posted 1 year ago

“It's not cold but the temperature of the thermostat does not reflect the temperature of the floor. The floor is not barely warm. What can we do to increase the warmth. We even have tried upping the temperature but it still doe not increase the warmth. The thermostat shows it is heating but the floor does not reflect it. We have had this Warm Your Floor for several years and it worked perfect. We changed the thermostat and not pleased.”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for providing us feedback! We've tried to reach out to you multiple times to troubleshoot this for you, since you shouldn't be having this issue. Please feel free to give us a call so we can make sure your system works properly. Warm Regards, Warm Your Floor

Posted 2 years ago

“Thermostat changes temperature but the floor temp never does. ☹️”

Helpful Report

Posted 3 years ago

Judith, we are happy to help! Please contact customer service so we can assist you. 1-866-558-3369

Posted 3 years ago

“too much cable was sent for the area discribed”

Helpful Report

Posted 3 years ago

“There were installation instructions included with the product but no operating instructions. I will install the thermostat but I don't know how to operate it.”

Helpful Report

Posted 3 years ago

Hi Deme - We apologize for the inconvenience. We find it frustrating the manufacturer does not add operating instructions. In that case, you should have received a follow-up thermostat email we put together to share the operating details. If you need us to resend, please let us know.

Posted 3 years ago

“Cost was too high. Not competitive pricing. National Floor in my area has same kit $125 less.”

Helpful Report

Posted 3 years ago

Thank you for sharing your thoughts, Mirek.

Posted 3 years ago

“The good - I was able to talk to a live representative who was pleasant and knowledgeable. The bad - the product. I was surprised that my original 4ie thermostat only lasted 3 years and, as the representative informed me, only has a 3-5 year lifespan. Furthermore, when I received my new 6ie thermostat, I discovered that it has a vertical interface, not horizontal. Why would you design a replacement thermostat that has a different orientation? I had no choice but to cut a hole in the wall of my new kitchen and remount the junction box. This was a major inconvenience and worse for others who are not handy. Replacements should have been issued at no charge or a substantial discount. As someone who has worked in manufacturing management, I understand the importance of a quality product, customer satisfaction and customer retention. WarmYourFloors has fallen short in this area.”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback. We will make sure the manufacturer receives it.

Posted 3 years ago

“Need to use a better shipping method. I ordered on the 22nd of February and we are still waiting for our thermostat to arrive. Last I checked it’s still sitting in California what’s not mover in a full week.”

Helpful Report

Posted 4 years ago

Hi Jim - We apologize for the inconvenience. We have confirmed your package has been delivered. Please let us know if you need anything else. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I called prior to purchasing the thermostat and was told it would be compatible with the thermostat we were replacing. To date our floors are not getting warm and when the thermostat I purchased from you reaches the maximum temperature it automatically resets to a lower temperature not keeping the floors warm. I really hate this thermostat.”

Helpful Report

Posted 4 years ago

Hi Carol - We will have someone from customer service reach out to you to see if we can help rectify this issue. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I received my thermostat but not the floor heating system. Not sure what is going on?”

Helpful Report

Posted 4 years ago

Hi Jeffrey - Thank you for noting this. Taking a look at your order we had to ship your items in a total of two shipments. According to UPS, it looks as though one arrived on January 5 and the second on January 7. Please let us know if there are any unresolved issues! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Shipment of item has not arrived. It’s been 9 days since I placed the order. Sending me a survey is a little premature. Don’t you think?”

Helpful Report

Posted 4 years ago

Hi Patrick - You are absolutely right, it definitely was a little premature. We are sorry about that. Our system used to be on par with the normal shipping times with UPS and USPS, but timeframes changed with the influx of packages being shipped throughout the country. It looks as though your package arrived on Dec 19. Please let us know if you need any further assistance. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Has not come yet”

Helpful Report

Posted 4 years ago

Hi Paul - According to our records, your order arrived on Dec 16. We apologize for any delay and the inconvenience this may have caused. As you may know, December shipping was experiencing an abnormal level of influx due to the holidays. Please let us know if there is anything we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I received a thermostat from Warm Your Floor to replace a thermostat that had failed. I connected the new thermostat. I'm handy, so it was no big deal. The new thermostat works electrically, but the touchscreen user interface is bad. The touch screen is not aligned, so when I touch the screen it activates a button that was not intended, or does not work at all. I have to figure out where to touch the screen to activate an icon that is in an entirely different portion of the screen. Poor quality.”

Helpful Report

Posted 4 years ago

Hi David - Thank you for providing this feedback. I will make sure a customer service rep reaches out to you in an effort to rectify this issue, you shouldn't have to deal with that. Sorry for any inconvenience, Warm Your Floor

Posted 4 years ago

“An electrician said I needed a new thermostat, so I ordered this one. Put it on and still nothing. I tried to return but was told because it was out of the box I could not. I am simply trying to troubleshoot my floor and am very disappointment that a perfectly packaged product could not be returned.”

Helpful Report

Posted 4 years ago

“Still waiting to be delivered!!!”

Helpful Report

Posted 4 years ago

“Ordered thermostat on 11/13 and still have not received u would think a week for a in state delivery would be enough time did not get a ship date so do not know who is the problem”

Helpful Report

Posted 4 years ago

Dear Gary, We apologize for any inconvenience on the part of our shipping partners for not receiving a delivery notification for when it arrived. We appreciate your feedback and we are so happy everything is working perfectly. Warm floors and toasty feet are the best! Warm Wishes, Warm Your Floors

Posted 4 years ago

“I was unable to return because I had installed and product did not work”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear your thermostat did not work. If the unit is defective we can replace it for free. Please contact us at 866-558-3369 and we'll troubleshoot this with you. Thank you.

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,262 reviews