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WarmYourFloor.com Reviews

4.8 Rating 2,062 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,062 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is great, but disappointed in the shipping cost to alaska”

Posted 2 weeks ago

Thank you for sharing your experience, Chris! We appreciate the feedback and are glad to hear you are happy with the product.

Posted 2 weeks ago

“Before I placed the order, I phoned to make sure the new unit was compatible with the unit to be replaced. I was told installation was basically: unplug the old, plug in the new. WRONG! I had to re-wire to connect the new unit, basically a new installation. The control unit is working fine, but installation was delayed a couple weeks until I had time to do a more complex job than I had planned.”

Posted 4 weeks ago

Thank you for sharing your experience Donna! We are always one phone call away if questions arise. We are glad to hear you were able to install the thermostat and it is working well.

Posted 3 weeks ago

“Had a thermostat failure. Website was great. Chat feature identified the replacement part promptly and shipping was good. Arrived within a day of their promise. Not Amazon quick but very good. However, maybe engineer/manufacture a product that doesn’t fail in 4-5 years? In summary, very good website experience, average product experience, 4 star net rating. Above average company!”

Posted 1 month ago

Thank you for sharing your experience Robert! We appreciate your review on our website user experience and our company.

Posted 3 weeks ago

“I’d give 5 stars, but we still haven’t worked out the kinks!! It installed without too much difficulty, put floor down on top…. But have one strip that’s not heating, still trying to figure out the thermostat. Hopefully with more time & some advice from tall, we’ll have it all figured out!”

Posted 1 month ago

Thank you for sharing Monica! Please feel free to reach to us with any question and troubleshooting you may have: 1-866-558-3369.

Posted 1 month ago

“Have to turn the electric box 90 degrees for new thermostat, why do you charge the mounting configuration? The instructions for operation the thermostat could be made simpler and a little more step by step.”

Posted 2 months ago

Thank you for your feedback Edmond. I will relay this back to the team!

Posted 2 months ago

“Thanks for the survey, this is the second one I received. Love the product, love the service. Dont need more Surveys”

Posted 3 months ago

Thank you for the feedback Mark! We appreciate your review.

Posted 2 months ago

“Once it got warm , it's staying very nice”

Posted 4 months ago

Thank you for sharing Ora! We are glad to hear your floors are warm again!

Posted 3 months ago

“Previous thermostat quit working after 12 years. Replaced it with new thermostat and my floors are warm again!”

Posted 4 months ago

Thank you for sharing Neil! We glad to hear the replacement thermostat is working well.

Posted 4 months ago

“The Nuheat thermostat is easy to program!”

Posted 4 months ago

Thank you for sharing Timothy! We are glad to hear your thermostat is working well.

Posted 4 months ago

“They had the size of mat I needed for the lowest price available”

Posted 5 months ago

Thank you for sharing about our competitive pricing Alexander!

Posted 4 months ago

“easy peasy”

Posted 5 months ago

Lemon Squeezy! Thank you for sharing!

Posted 4 months ago

“Could use an operating manual which was not included.”

Posted 5 months ago

Thank you for your feedback Edward! We will pass this along to the team and see what updates can be made.

Posted 4 months ago

“Ease of use, good quality, good directions, first week of use,have time clock after thermostat and use off peak 9pm to 11am my Utility. (Winter) 90% off peak.”

Posted 5 months ago

Thank you for sharing AK! We are glad to hear everything went well and your floors are working well. Enjoy those warm floors this winter!

Posted 4 months ago

“Prompt service and delivery. Product worked as advertised and was easy to install.”

Posted 5 months ago

Thank you for sharing. We are glad everything installed properly and is working great.

Posted 5 months ago

“It works very well. However, it had to be replaced after 3 years.”

Posted 5 months ago

“Delivery was fast”

Posted 6 months ago

Thank you Teresa for sharing about our fast shipping!

Posted 6 months ago

“Everything arrived safely, but took longer than say, Amazon, etc.”

Posted 7 months ago

Thank you for sharing Jason. We appreciate the feedback.

Posted 6 months ago

“Shipping box was too small for 42” x 84” heating mat and thermostat. Electrical lead was smashed (looks intact though) and t stat box crushed as it was forced into packaging. Have not installed either yet. Hope everything works as advertised. Shipping should take better care of packaging items as it relates to 1st impressions.”

Posted 7 months ago

Thank you for sharing your experience, Michael. We will relay this to the shipping department as it seems it does not sound like our normal standard

Posted 6 months ago

“We called Mathew for technical support. We found him to be helpful and professional.”

Posted 8 months ago

Thank you for sharing Paul. We are please to have provided you with great service! Thank you for reaching out.

Posted 8 months ago

“A good and intimate knowledge of products and options available. From Thermostats and wiring to waterproofing.”

Posted 9 months ago

Thank you for your review David! We appreciate the positive feedback on our knowledgable staff. We were glad to help.

Posted 9 months ago

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WarmYourFloor.com is rated 4.8 based on 2,062 reviews