WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,513 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 7th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I talked to a representaive about my loor needs and we reviewed a couple options. She was very knowledgeable about the system I had and the options available and helped me pick what we both agreed was the best solution. I am happy with the transaction.”

Helpful Report

Posted 2 weeks ago

Hi Richard, Thank you for sharing your experience. We're glad our representative could help you review options and find a solution you’re happy with. Kind regards, Team WarmYourFloor.com

Posted 1 week ago

“It was fairly easy to work with you to find an updated replacement for my floor thermostat since my original one is no longer available. Got the new replacement thermostat and installed it. It sent a notification. Floor sensor open command plus thermostat. Floor sensor is disconnected or needs to be replaced. Since all we did was replace the thermostat and never got near the floor sensor, I'm not sure what to do next. What do I look for next? Can you give me any suggestions?”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, We appreciate your feedback! I just left you a voicemail, but wanted to respond here as well. It could be that your existing sensor wire is not connected into the new thermostat or connected to the wrong terminals. If you didn't have a sensor wire installed originally, there are also settings we can change to read off the ambient room temperature instead of the floor. Feel free to give us a call at 866-558-3369 and we can help troubleshoot and get the thermostat working properly for you. Thank you! Warm Regards, Warm Your Floor

Posted 3 weeks ago

“customer service was excellant”

Helpful Report

Posted 3 months ago

Hi there, thanks for your review. We’re glad to hear! Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“We have had the warm floors for about 13-14 years. They work great and are wonderful those cold winter mornings, when they work! We are on thermostat #3 in our master bathroom. Our installer (Tile guy) replaced the first one and this time we did. Hoping the new thermostats are more reliable.”

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Posted 4 months ago

“Ordered 30 sq/ft of mat and controls. Easy and quick, my delivery was to me in a few days. Have not installed yet but so far its been very smooth.”

Helpful Report

Posted 5 months ago

Thank you for the kind words, Kenneth. If you need any help with the installation when you’re ready, we’re here for you. Kind regards, Team WarmYourFloor.com

Posted 5 months ago

“Product is easy to install.”

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Posted 5 months ago

Thank you for your kind words, Bill! We’re glad the installation was easy for you. Kind regards, Team WarmYourFloor.com

Posted 5 months ago

“I was informed that someone MUST sign for delivery. As both my contractor and I were out of town, I gave a neighbor’s name & address for delivery. The package was left outside my front door and no one signed for delivery. Why???”

Helpful Report

Posted 6 months ago

“The item arrived quickly, free shipping, easy install. My only issue is I had to guess which unit I needed instead of being able to just enter the model number of the unit I had and get the same or direct replacement without wondering if it was the same.”

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Posted 6 months ago

“System works well and phones seller knows product well”

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Posted 7 months ago

Thank you for sharing your experience, Rich! We’re glad to hear the system is working well and that our team could help you with knowledgeable support. Kind regards, Team WarmYourFloor.com

Posted 7 months ago

“Great support and fast shipping”

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Posted 9 months ago

Thank you for sharing, Frederick. We're glad you experienced great support and fast shipping. Warm regards, Team WarmYourFloor.com

Posted 9 months ago

“The thermostat should come with plastic collar or surround about an inch wide. It is very difficult to push the thermostat fully into the electrical box due to all the wiring inside the box. The collar would obviate the need to get the thermostat fully against the wall.”

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Posted 10 months ago

“Thermostat programs easily and, as a replacement for a 10+ year old unit, installation was fairly seamless with a hired electrician. Would not have wanted to do it myself. Still will not connect to home wi-fi, but that's one less thing to be hacked.”

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Posted 10 months ago

We're glad the process was smooth for you!

Posted 10 months ago

“this thermostat/controller was a replacement to the current Suntouch unit. The new one was slightly larger than the existing unit and wiring locations where. It was an extremely tight fit to get the new unit and relocated wiring back into the existing junction box. It took about an hour of patience to finally get it into the junction box without pulling a wire or two off the terminals. Need to give this some more thought on wire locations on the stat/controller.”

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Posted 10 months ago

Thank you for this feedback!

Posted 10 months ago

“Finally got my new controller installed. Works great. Minor bug: didn’t make a copy of the registration number, which disappeared when I finally got my internet working. So, still trying to get registered; perhaps with a new eight digit number. No obvious way to do that, yet.”

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Posted 1 year ago

“I installed between-the-joists warming rolls under the central third of my family room floor. In the winter, this room was always the coldest in the house, typically by 5 or 6 degrees. After installation the room is now only about 2 degrees colder - not apprecialble enough to really notice, so this system worked to my satisfaction. Installation was straightforward but not easy as access to the area under the floor was constrained - but I was able to do all of the work myself so the only expense was the product itself.”

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Posted 1 year ago

Thanks for the detailed review, Paul! It’s great to hear the system made a noticeable difference and that you were able to tackle the installation on your own, even with the tight space. Sounds like a job well done—enjoy those warm floors!

Posted 1 year ago

“Unnit was fine, I hate the small screw terminal placement for connection.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Karl. We're glad the unit is working well, and we understand your concern about the terminal placement. We’ll be sure to pass it along to our team. Enjoy those warm floors!

Posted 1 year ago

“Had what I need for the job”

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Posted 1 year ago

Thanks, James! Glad we had just what you needed to get the job done. Enjoy those warm floors!

Posted 1 year ago

“I originally had the thermostat set on the floor and I couildn't get it to work? After setting it on the air setting everything seemed to work OK. It's been on for a couple of days. I'll keep checking it. Frank Capilla”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Frank! It’s good to hear things are working after adjusting the setting. If you notice any issues as you continue to monitor it, don’t hesitate to reach out. Wishing you warm and comfortable floors!

Posted 1 year ago

“Found the kit and instructions pretty clear with the exception of the heat gun needed. I tried using a high heat blow dryer but the temperature was not high enough to melt the solder in the splice piece. I had to go to hardware store in middle of repair and purchase one. You should probably give a specification on the temperature needed for the heat gun to melt the solder so the next user isn't caught unawares.”

Helpful Report

Posted 1 year ago

Thank you, Randy, for your helpful feedback! We appreciate you bringing this to our attention. We'll definitely consider adding a specification for the temperature required for the heat gun to help others avoid any surprises. We're glad the rest of the kit and instructions were clear, and we hope your floor is now working perfectly!

Posted 1 year ago

“If you can keep the wiring labels and location on the controllers the same from year to year, it would make replacing easier.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Claudia! We understand how helpful consistency can be, and we’ll certainly take your suggestion into consideration to improve the process for future replacements. We appreciate your input!

Posted 1 year ago

WarmYourFloor.com is rated 4.8 based on 2,513 reviews