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WarmYourFloor.com Reviews

4.8 Rating 2,065 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,065 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told me they shipped part of my and would E-mail me when the rest of my order would ship . I did not hear anything for over 10 days. So I called and they told me they shipped the entire order. I was waiting to hear when the rest of the order to ship so I could schedule the project”

Posted 2 years ago

Hi Michael - We apologize for the lack of communication regarding the shipping of your order. This is not the norm for our system. We will look into this further to see what went awry. We understand orders like these do affect project timelines. If we happen to get your business in the future, please call us immediately if there is no communication within 2-3 business days regarding an update on your order. Thank you for sharing your experience. Best, Warm Your Floor

Posted 2 years ago

“My only negative critique is that getting ahold of the electrical testing equipment (resistance/ohmeter testing) was very difficult. Unless you know the right person, you will likely have to rent or purchase them (which is pricey). Even the professional electrician installing a variety of items in my home did not have all the equipment necessary to do the final testing. I had to rent the meter required to send 1,000 volts through the system. The floor works great so far, but that testing is not easily done by a homeowner. Nonetheless, you require it for the warrantee, indicating that you have likely had difficulty with the product in the past.”

Posted 2 years ago

Hi John - Thank you for sharing this. When it comes to issues like this, we highly recommend customers call us for assistance. We can walk through certain scenarios and if there is something someone doesn't have access to we can provide recommendations, etc. Most electricians have this equipment and most DIY do not do the electrical work to connect the system this is done by an electrician. Thank you, Warm Your Floor

Posted 2 years ago

“I called in for service as the website didn’t have the size I wanted…. Without the additional part I didn’t need “in a Kit”! The parts arrived in two days for a lower price than smaller mat as advertised online! Calling and dealing with a person made my project goal possible!”

Posted 2 years ago

Rick, we are so glad you called us so we could make it work. Please let us know if you need anything else!

Posted 2 years ago

“Good job should work”

Posted 2 years ago

Hi Fred - Thank you for sharing. Please let us know if you need anything else! Warm Wishes, Warm Your Floor

Posted 2 years ago

“No problems with the operation of the thermostat I have just had all three of mine burn out this week. They were all ten years old. Is that Their lifespan?”

Posted 2 years ago

Yes, we have seen some thermostats last around 10 - 15 years.

Posted 2 years ago

“Please send opportunity to review once all is tested out in 10 days. The purchasing and shipping experience was great”

Posted 3 years ago

Hi Thomas - Thank you for sharing your purchasing and shipping experience. That is exactly what this review is for (experience with us). If you end up having any questions about the product, please reach out! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Very easy to use the web site. I ended up returning the product do to electrical issues in my bathroom.”

Posted 3 years ago

Hi Thomas - Thank you for sharing your experience. Sorry to hear electrical uses prevented you from installing the product. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Original thermostat/gfi went bad. It was a 2 gang installation. The new stat is superior to the old one, but uses only 1 gang of back box and presents a challenge on box and drywall repair.”

Posted 3 years ago

Hi Ron - Thank you for sharing that. As technology changes, a few other things do too! Warm Wishes, Warm Your Floor

Posted 3 years ago

“the box was a bit beat up but everything seems intact. It'll be a few weeks before I do the installation”

Posted 3 years ago

Hi Max, We work hard to make sure the items are packaged well so they can handle the delivery conditions. Sounds like everything made it okay, but if you have any issue with any item on your order, please reach out to us and we'll be happy to help. Thank you, Max.

Posted 3 years ago

“Friendly and professional phone order. Took longer than expected to receive order via USPS”

Posted 3 years ago

Hi James - We apologize for any delay in the shipment. The country has had some weird weather that we can't control, but we are glad it got there. Warm Wishes, Warm Your Floor

Posted 3 years ago

“It is easy to use the only thing that would be nice if google or alexa could control it as well.”

Posted 3 years ago

Hi Dale - That's a fair wish for Google/Alexa to work better with the thermostat you purchased. Unfortunately, the closest that model can get to that level of automation is a low-voltage wired connection (dry contact) that allows the HAS to switch the thermostat between the Heating setting and an ‘Away’ setting to help the system operate more efficiently when no one is home. Please let us know if you have any other questions. Warm Wishes, Warm Your Floor

Posted 3 years ago

“The thermostat works quite well for the most part. Easy to program and adjust with a nice readable display. However, the WiFi capability does not work well and is a disappointment.”

Posted 3 years ago

“The experience seems to be good so far. I received my materials but I was disappointed that I spent thousands of dollars on the materials and no instructions came with the order.”

Posted 3 years ago

Hi There - Very frustrating the manufacturer does not add the manuals! We will send you a link to the manual. Warm Wishes, Warm Your Floor

Posted 3 years ago

“The order process for the replacement was pretty easy. But finding someone in our area to come to our home to check out the problem was difficult. There aren’t many experienced with this system.”

Posted 3 years ago

Hi Charles - If you have any questions about the system, we are certainly available to assist if we can. Our customer service reps have walked a lot of people through the process -- 1.866.558.3369. Warm Wishes, Warm Your Floor

Posted 3 years ago

“The ordering process was simple and efficient. The forecast for delivery was not accurate as the product arrived a week later than the website projected. That said, the thermostat was easy to install and works very well.”

Posted 3 years ago

Hi R. Gary - Thank you for your candid review! We are sorry to hear it arrive a week later than expected. However, we are glad to know everything else went smoothly. Warm Wishes, Warm Your Floor

Posted 3 years ago

“When my floor stopped heating, and my SunTouch thermostat threw an Error 7 (indicating, ominously, the thermostat would need to be replaced), a web search linked me to a page at WarmYourFloor.com that showed several thermostats that could, supposedly, replace the old one. It was a bit of a leap of faith to order a replacement thermostat from WarmYourFloor.com, but I did it anyway. The new thermostat arrived within the promised delivery window, in good physical condition. I installed it an hour or so ago, and it is indeed WarmingMyFloor! I'd come back to WarmYourFloor.com again, though I'm hoping I don't have to...”

Posted 3 years ago

Hi William - Thank you for taking a leap of faith! Should you need anything in the future we are here for you. Enjoy those toasty floors! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Pleasantly surprised at how well our floors are warming up. Thank you!”

Posted 3 years ago

Great! You deserve warm floors! Warm Wishes, Warm Your Floor

Posted 3 years ago

“I am using the nVent Nuheat Signature thermostat in ambient air temperature mode as an alternative solution that is controlling resistive heating load of 2000W @ 208V (not a forced air application). Although it is intended for floor heating I have been told that the product can support this application which it has been doing now for ~5 days. The WiFi remote capability to check the operation is the main factor for my purchase. My only complaints are: - I think the displayed temperature is off by +1.5-3° it varies, the unit turns the heat on when the displayed temperature is above the setpoint sometimes and auto enable/schedule is off. - You cannot enable a schedule remotely (Web or App) if the unit has been set to manual mode?”

Posted 3 years ago

“Came on time. Satisfied”

Posted 3 years ago

“Have not put on floor”

Posted 3 years ago

Hi Daniel - Please let us know if you need any assistance when you do your install! Warm Wishes, Warm Your Floor

Posted 3 years ago

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WarmYourFloor.com is rated 4.8 based on 2,065 reviews