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WarmYourFloor.com Reviews

4.8 Rating 2,078 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,078 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“interaction with on line rep via chat was helpful but not as much as I’d preferred. Couldn’t understand me any local suppliers. Ultimately, due to possibility of delivery interruptions for Covid-19, I ordered from manufacturer w/overnight delivery. A little pricey but at least I have and will install this week.”

Posted 4 years ago

Hello, Given how COVID-19 has effected many businesses and their shipping process, it is definitely good new that you found product with a manufacturer that was able to ship overnight! Warm wishes, Warm Your Floors

Posted 4 years ago

“Very easy to contact for installation help, but first advice didn't ask enough to ensure that wiring was correct. Had to call them again to correct problem. Floor initially didn't seem to be as warm as before, even thought thermostat was maxed out, but it seems to be ok now.”

Posted 4 years ago

Craig, We are happy to be available for our customers when it comes to any questions and/or concerns related to installation. It's great to hear your thermostat is working properly and that you are enjoying warm and toasty floors once again! Warm Wishes, Warm Your Floors

Posted 4 years ago

“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”

Posted 4 years ago

Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!

Posted 4 years ago

“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”

Posted 4 years ago

Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!

Posted 4 years ago

“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”

Posted 4 years ago

Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!

Posted 4 years ago

“The Thermostat should have a longer lifespan than eight years.”

Posted 4 years ago

“Love the remote control!”

Posted 4 years ago

Hi Tanya, We are so happy to hear you love the remote! We are always looking for feedback on our products, so we appreciate your review. Warm Wishes, Warm Your Floors

Posted 4 years ago

“easy to program”

Posted 4 years ago

Hello John, It sounds like everything worked out for you and the programming of the system was straightforward. We appreciate your positive feedback. If you need need anything addition, please don't hesitate to get in touch with us. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Good service in responding to questions. Pleased with the purchase of radiant heat products.”

Posted 4 years ago

Hello Michael, We are pleased to know you received the answers to your question and you are happy with your purchase. Let us know if there is anything we can help you with. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Thermostat is easier to read. But have to have on 85 to feel warm. Concerned that we had to have a new one so quickly.”

Posted 4 years ago

“Love, love , love having warm floors. I plan to put in some more heat under the floor in other parts of the house. It's cleaner than the gas fireplace and oil burners we've used. With radiant floor heat, you don't have all the heat floating to the ceiling while your feet freeze as it's pretty much the same temperature from floor to ceiling. It's more comfortable than other heating methods and I always tell people that "if your feet are warm, you are warm all over."”

Posted 4 years ago

Hi Karen - Thank you for advocating for warm floors -- we agree they are quite amazing! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Easy order and great support from I believe it was Kelly or Casey. Thanks!”

Posted 4 years ago

Hi There - We are happy to hear everything went smoothly! Let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The package was delivered in a timely manner. Our floor is working again thanks”

Posted 4 years ago

Hi Michael - Glad to know your floor is once again nice and toasty! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Arrived quickly as promised. More to say after my contractor installs.”

Posted 4 years ago

Hi Eric - Thank you for the feedback. Please let us know if you or your contractor have any questions! Warm Wishes, Warm Your Floor

Posted 4 years ago

“You folks were good. However, I finally got my old sun touch after 3 weeks f trying and 6 restarts including "end of life message" to reboot. I am not sending back what I ordered. Just hoping I get a little more life out of old and if it fails I will new in hand THX”

Posted 4 years ago

Hi Rod - We completely understand trying to get the most out of a product but happy to hear you have a back up when it is time to switch it out. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The install was straightforward, the unit seems very good quality, however I am having a tough time connecting two devices to the app. I hope to resolve this with a quick phone call to warm Floor.”

Posted 4 years ago

Hi Raymond - I double-checked with the customer service team and they confirmed everything was resolved on your end. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Works very good”

Posted 4 years ago

Hi Hormoz - Glad to know the product you received is working as planned. Please let us know if we can assist you in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Everything worked out well. I'm not sure why you originally said you couldn't send to a P.O. box. It came in a normal size box. I am however, very disappointed with how much you charged for delivery. When it came in a flat rate box.”

Posted 4 years ago

Hi Stephen, We're glad to hear everything worked out well for you! Sometimes we have issues shipping packages directly to PO boxes. So we always like to check with you to make sure the package can be delivered there without any issues. We're continually working to get cost-effective shipping options to Alaska and Hawaii to keep rates as low as possible for our customers there. We appreciate all your feedback Stephen, thank you!

Posted 4 years ago

“Order process was easy and quick. Good on delivery too. BUT - since building the house in 2007, we have had two thermostat failures. That's not so good.”

Posted 4 years ago

Hi Charles, We appreciate your feedback. Most thermostat issues can be resolved by simply resetting the breaker to the system. If you continue to have issues, we offer great troubleshooting support as well. Give us a call at 866-558-3369. Thank you!

Posted 4 years ago

“I love your product. But I bought a unit that is Wi-Fi accessible, and it does not interact with our mesh Wi-Fi network. Nowhere on the packaging was that noted. I could’ve saved some money had I gotten the non-Wi-Fi unit. Other than that, I’m very happy.”

Posted 4 years ago

Hi Steve, We appreciate your feedback. The Wi-Fi thermostat will work with any Wi-Fi network if you download the manufacturer's associated mobile app and register the device. If you have any questions please feel free to contact us at 866-558-3369.

Posted 4 years ago

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WarmYourFloor.com is rated 4.8 based on 2,078 reviews