WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,279 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product selection. I was disappointed in the brushed nickel cover plate for the control.”

Helpful Report

Posted 4 years ago

“Got most of the order but did not receive the extra temp probes as promised. Salesman strongly recommended putting in two temp probes in case one failed the system could be used with the spare probe, great idea.......just didn’t make it in the order”

Helpful Report

Posted 4 years ago

Hi David - Thank you for sharing this. I have sent this over to customer service to rectify this issue. Thank you, Warm Your Floor

Posted 4 years ago

“The original thermostats (Solo) went bad after 10 years and we needed to get new ones. No problems with installation. Like that the new ones don't need reset after a power outage. Lighted face makes it easy to see time and temperature. Programming was easy.”

Helpful Report

Posted 4 years ago

“My contractor seemed to install the floors quite easily. I chose the mid-level thermostat and was happy to see that you could adjust the brightness of the screen. I live in the mountains and it is completely dark there, so I did not want any light at night from the thermostat screen. I have only had to turn the floors on once so far , but they seemed to work well. Thank you!”

Helpful Report

Posted 4 years ago

Hello Donna, Thank you for the thorough feedback and we are happy to hear that you are able to enjoy those warm and toasty floors. The lighting adjustment is a novelty feature and we are glad you are getting nights without too much light. We know how that goes. Thank you for your business. Warm Wishes, Warm Your Floors

Posted 4 years ago

“I was hooking up the thermostat the other day and seen the "power module" terminals. Is a power module something I actually need with only 1 Matt??”

Helpful Report

Posted 4 years ago

Stephen, The power module is only needed if you are trying to control over 15 amps on one system. You're one mat won't require the use of a power module.

Posted 4 years ago

“Good site fairly easy to navigate and the folks there provide great customer service. They listened to my project and provided the solution. They provided thorough answers to my questions and were knowledgeable and well versed with their products.”

Helpful Report

Posted 5 years ago

“A thermostat that I purchased from WarmYourFloor 5 years ago failed and needed to be replaced. When I received my replacement thermostats, there was a heating mat in the package and I discovered that it had been shipped to me by error. I contacted the company and got a pretty stiff reply letting me know that I would have to pay to send it back. As I followed up the company eventually decided that it was their error and that they would refund my cost and that no return was necessary. It took 4 touches to correct the company's error. In the end, they refunded the product cost for the mat, but not the additional shipping cost that I obviously incurred.”

Helpful Report

Posted 5 years ago

Hello Robert, We apologize for the inconvenience, but we really appreciate your feedback. We are happy to hear everything was resolved in the end and we thank you for your purchase. Warm Wishes, Warm Your Floors

Posted 5 years ago

“helpful and timely service”

Helpful Report

Posted 5 years ago

Hello Rick, 100% customer satisfaction is our highest priority and we are always happy to hear from our satisfied customers! Warm Wishes, Warm Your Floors

Posted 5 years ago

“The order arrived as expected with all components. I'm looking forward to installing.”

Helpful Report

Posted 5 years ago

Hello Tim, Thank you for your feedback. If you need any help with installation, please don't hesitate to get in touch. Hopefully you'll be enjoying those warm and toasty floors very soon! Warm Wishes, Warm Your Floors

Posted 5 years ago

“Delivery was fairly quick and all items were shipped. After floor is prepared, installation should be done within a few days.”

Helpful Report

Posted 5 years ago

Hello Robert, We hope your installation goes well and we appreciate your business. Let us know if you need anything. Warm Wishes, Warm Your Floors

Posted 5 years ago

“My thermostat was not working anymore. Support gave me some troubleshooting procedures to diagnose the problem. The result was the thermostat had failed. Got a new one and the floor is working again.”

Helpful Report

Posted 5 years ago

Hello, We are thrilled that we were able to diagnose your issue and the problem was solved. Now enjoy those warm and toasty floor! Warm Wishes, Warm Your Floors

Posted 5 years ago

“The experience went well across the board. From delivery to understanding installation to the final product. As purchaser, installer, and end user. I'm very happy.”

Helpful Report

Posted 5 years ago

Hello Dan! We are so happy to hear when our customers have a great experience. We value your business and your satisfaction is our top priority! Warm Wishes, Warm Your Floors

Posted 5 years ago

“Some glitches in the ordering, but definitely got it there fast and communicated well. Look forward to ordering more.”

Helpful Report

Posted 5 years ago

Hello Chris, We do apologize for any issue with ordering, but we are glad to know all worked out in the end. We appreciate your order and feedback on our services. Warm Wishes, Warm Your Floors

Posted 5 years ago

“interaction with on line rep via chat was helpful but not as much as I’d preferred. Couldn’t understand me any local suppliers. Ultimately, due to possibility of delivery interruptions for Covid-19, I ordered from manufacturer w/overnight delivery. A little pricey but at least I have and will install this week.”

Helpful Report

Posted 5 years ago

Hello, Given how COVID-19 has effected many businesses and their shipping process, it is definitely good new that you found product with a manufacturer that was able to ship overnight! Warm wishes, Warm Your Floors

Posted 5 years ago

“Very easy to contact for installation help, but first advice didn't ask enough to ensure that wiring was correct. Had to call them again to correct problem. Floor initially didn't seem to be as warm as before, even thought thermostat was maxed out, but it seems to be ok now.”

Helpful Report

Posted 5 years ago

Craig, We are happy to be available for our customers when it comes to any questions and/or concerns related to installation. It's great to hear your thermostat is working properly and that you are enjoying warm and toasty floors once again! Warm Wishes, Warm Your Floors

Posted 5 years ago

“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”

Helpful Report

Posted 5 years ago

Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!

Posted 5 years ago

“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”

Helpful Report

Posted 5 years ago

Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!

Posted 5 years ago

“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”

Helpful Report

Posted 5 years ago

Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!

Posted 5 years ago

“The Thermostat should have a longer lifespan than eight years.”

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Posted 5 years ago

“Love the remote control!”

Helpful Report

Posted 5 years ago

Hi Tanya, We are so happy to hear you love the remote! We are always looking for feedback on our products, so we appreciate your review. Warm Wishes, Warm Your Floors

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,279 reviews