WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,263 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use the web site. I ended up returning the product do to electrical issues in my bathroom.”

Helpful Report

Posted 4 years ago

Hi Thomas - Thank you for sharing your experience. Sorry to hear electrical uses prevented you from installing the product. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Original thermostat/gfi went bad. It was a 2 gang installation. The new stat is superior to the old one, but uses only 1 gang of back box and presents a challenge on box and drywall repair.”

Helpful Report

Posted 4 years ago

Hi Ron - Thank you for sharing that. As technology changes, a few other things do too! Warm Wishes, Warm Your Floor

Posted 4 years ago

“the box was a bit beat up but everything seems intact. It'll be a few weeks before I do the installation”

Helpful Report

Posted 4 years ago

Hi Max, We work hard to make sure the items are packaged well so they can handle the delivery conditions. Sounds like everything made it okay, but if you have any issue with any item on your order, please reach out to us and we'll be happy to help. Thank you, Max.

Posted 4 years ago

“Friendly and professional phone order. Took longer than expected to receive order via USPS”

Helpful Report

Posted 4 years ago

Hi James - We apologize for any delay in the shipment. The country has had some weird weather that we can't control, but we are glad it got there. Warm Wishes, Warm Your Floor

Posted 4 years ago

“It is easy to use the only thing that would be nice if google or alexa could control it as well.”

Helpful Report

Posted 4 years ago

Hi Dale - That's a fair wish for Google/Alexa to work better with the thermostat you purchased. Unfortunately, the closest that model can get to that level of automation is a low-voltage wired connection (dry contact) that allows the HAS to switch the thermostat between the Heating setting and an ‘Away’ setting to help the system operate more efficiently when no one is home. Please let us know if you have any other questions. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The thermostat works quite well for the most part. Easy to program and adjust with a nice readable display. However, the WiFi capability does not work well and is a disappointment.”

Helpful Report

Posted 4 years ago

“The experience seems to be good so far. I received my materials but I was disappointed that I spent thousands of dollars on the materials and no instructions came with the order.”

Helpful Report

Posted 4 years ago

Hi There - Very frustrating the manufacturer does not add the manuals! We will send you a link to the manual. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The order process for the replacement was pretty easy. But finding someone in our area to come to our home to check out the problem was difficult. There aren’t many experienced with this system.”

Helpful Report

Posted 4 years ago

Hi Charles - If you have any questions about the system, we are certainly available to assist if we can. Our customer service reps have walked a lot of people through the process -- 1.866.558.3369. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The ordering process was simple and efficient. The forecast for delivery was not accurate as the product arrived a week later than the website projected. That said, the thermostat was easy to install and works very well.”

Helpful Report

Posted 4 years ago

Hi R. Gary - Thank you for your candid review! We are sorry to hear it arrive a week later than expected. However, we are glad to know everything else went smoothly. Warm Wishes, Warm Your Floor

Posted 4 years ago

“When my floor stopped heating, and my SunTouch thermostat threw an Error 7 (indicating, ominously, the thermostat would need to be replaced), a web search linked me to a page at WarmYourFloor.com that showed several thermostats that could, supposedly, replace the old one. It was a bit of a leap of faith to order a replacement thermostat from WarmYourFloor.com, but I did it anyway. The new thermostat arrived within the promised delivery window, in good physical condition. I installed it an hour or so ago, and it is indeed WarmingMyFloor! I'd come back to WarmYourFloor.com again, though I'm hoping I don't have to...”

Helpful Report

Posted 4 years ago

Hi William - Thank you for taking a leap of faith! Should you need anything in the future we are here for you. Enjoy those toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Pleasantly surprised at how well our floors are warming up. Thank you!”

Helpful Report

Posted 4 years ago

Great! You deserve warm floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I am using the nVent Nuheat Signature thermostat in ambient air temperature mode as an alternative solution that is controlling resistive heating load of 2000W @ 208V (not a forced air application). Although it is intended for floor heating I have been told that the product can support this application which it has been doing now for ~5 days. The WiFi remote capability to check the operation is the main factor for my purchase. My only complaints are: - I think the displayed temperature is off by +1.5-3° it varies, the unit turns the heat on when the displayed temperature is above the setpoint sometimes and auto enable/schedule is off. - You cannot enable a schedule remotely (Web or App) if the unit has been set to manual mode?”

Helpful Report

Posted 4 years ago

“Came on time. Satisfied”

Helpful Report

Posted 4 years ago

“Have not put on floor”

Helpful Report

Posted 4 years ago

Hi Daniel - Please let us know if you need any assistance when you do your install! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The thermostat I purchased worked fine but when I received it it appeared to have been previously opened like it was a returned item.”

Helpful Report

Posted 4 years ago

“If you can do in floor heating , that's still the best way to go, but if you're retrofitting, this is a good alternative.”

Helpful Report

Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“I can't get the app to work on my iPhone. I need some help please. Thanks. John Rees 501-993-7337 or jrees@reescommercial.com.”

Helpful Report

Posted 4 years ago

“My email brought an accurate and quick response, which I was able to use to solve my problem.”

Helpful Report

Posted 4 years ago

“Part arrived promptly. Somewhat harder to install than advertised. Quick assistance from supplier. Working fine so far.”

Helpful Report

Posted 4 years ago

Hello Richard, Thank you for leaving us with your feedback. Customer satisfaction is our top priority and we are glad to know that our rep was quickly there to assist you with your install. If there is anything else you need, please don't hesitate to reach out to us. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Easy to install and a great replacement thermostat for our 17 year-old prior model.”

Helpful Report

Posted 4 years ago

Hi There - Wow, 17 years?! That's impressive! We hope we love your new thermostat. Warm Wishes, Warm Your Floor

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,263 reviews