WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,364 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 2nd October 2025

Richard M

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a thermostat failure. Website was great. Chat feature identified the replacement part promptly and shipping was good. Arrived within a day of their promise. Not Amazon quick but very good. However, maybe engineer/manufacture a product that doesn’t fail in 4-5 years? In summary, very good website experience, average product experience, 4 star net rating. Above average company!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience Robert! We appreciate your review on our website user experience and our company.

Posted 1 year ago

“I’d give 5 stars, but we still haven’t worked out the kinks!! It installed without too much difficulty, put floor down on top…. But have one strip that’s not heating, still trying to figure out the thermostat. Hopefully with more time & some advice from tall, we’ll have it all figured out!”

Helpful Report

Posted 1 year ago

Thank you for sharing Monica! Please feel free to reach to us with any question and troubleshooting you may have: 1-866-558-3369.

Posted 1 year ago

“Have to turn the electric box 90 degrees for new thermostat, why do you charge the mounting configuration? The instructions for operation the thermostat could be made simpler and a little more step by step.”

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Posted 1 year ago

Thank you for your feedback Edmond. I will relay this back to the team!

Posted 1 year ago

“Thanks for the survey, this is the second one I received. Love the product, love the service. Dont need more Surveys”

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Posted 1 year ago

Thank you for the feedback Mark! We appreciate your review.

Posted 1 year ago

“Once it got warm , it's staying very nice”

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Posted 2 years ago

Thank you for sharing Ora! We are glad to hear your floors are warm again!

Posted 2 years ago

“Previous thermostat quit working after 12 years. Replaced it with new thermostat and my floors are warm again!”

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Posted 2 years ago

Thank you for sharing Neil! We glad to hear the replacement thermostat is working well.

Posted 2 years ago

“The Nuheat thermostat is easy to program!”

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Posted 2 years ago

Thank you for sharing Timothy! We are glad to hear your thermostat is working well.

Posted 2 years ago

“They had the size of mat I needed for the lowest price available”

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Posted 2 years ago

Thank you for sharing about our competitive pricing Alexander!

Posted 2 years ago

“easy peasy”

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Posted 2 years ago

Lemon Squeezy! Thank you for sharing!

Posted 2 years ago

“Could use an operating manual which was not included.”

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Posted 2 years ago

Thank you for your feedback Edward! We will pass this along to the team and see what updates can be made.

Posted 2 years ago

“Ease of use, good quality, good directions, first week of use,have time clock after thermostat and use off peak 9pm to 11am my Utility. (Winter) 90% off peak.”

Helpful Report

Posted 2 years ago

Thank you for sharing AK! We are glad to hear everything went well and your floors are working well. Enjoy those warm floors this winter!

Posted 2 years ago

“Prompt service and delivery. Product worked as advertised and was easy to install.”

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Posted 2 years ago

Thank you for sharing. We are glad everything installed properly and is working great.

Posted 2 years ago

“It works very well. However, it had to be replaced after 3 years.”

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Posted 2 years ago

“Delivery was fast”

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Posted 2 years ago

Thank you Teresa for sharing about our fast shipping!

Posted 2 years ago

“Everything arrived safely, but took longer than say, Amazon, etc.”

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Posted 2 years ago

Thank you for sharing Jason. We appreciate the feedback.

Posted 2 years ago

“Shipping box was too small for 42” x 84” heating mat and thermostat. Electrical lead was smashed (looks intact though) and t stat box crushed as it was forced into packaging. Have not installed either yet. Hope everything works as advertised. Shipping should take better care of packaging items as it relates to 1st impressions.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, Michael. We will relay this to the shipping department as it seems it does not sound like our normal standard

Posted 2 years ago

“We called Mathew for technical support. We found him to be helpful and professional.”

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Posted 2 years ago

Thank you for sharing Paul. We are please to have provided you with great service! Thank you for reaching out.

Posted 2 years ago

“A good and intimate knowledge of products and options available. From Thermostats and wiring to waterproofing.”

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Posted 2 years ago

Thank you for your review David! We appreciate the positive feedback on our knowledgable staff. We were glad to help.

Posted 2 years ago

“Company was responsive. Installation was a challenge due to the stiffness of the tightly rolled panels (mine were 15' long), and compounded by the electrical connections being preattached, which made that end of the roll heavy and unwieldy to begin with. Would be so much simpler to allow installer to clip on the wiring after stapling the panels up.”

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Posted 2 years ago

Thank you very much for the feedback, we will be sure to pass this along to our team. We appreciate the time you took to write the review Eric!

Posted 2 years ago

“no thank you thanks”

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Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,364 reviews