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WarmYourFloor.com Reviews

4.8 Rating 2,065 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

4.8

Based on 2,065 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 17th December 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th June 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 15th May 2023

WarmYourFloor.com 5 star review on 23rd April 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered my mat,thermostat,and mat sense pro, on the phone, they should have recommended ordering a second probe. After reading the instructions I ordered a second probe and had to pay $15 for shipping.”

Posted 1 year ago

Thank you for sharing, Bob! I will pass this along to the rest of the team. Thank you for letting us know how we can improve!

Posted 1 year ago

“The replacement floor control unit worked well. The instructions were a bit vague on the additional connections (compared to the old one) on the back of the control unit. There could have been better explanations of those connections, or at least a link to read up on them and how they could be used.”

Posted 2 years ago

Thank you Dennis for sharing! I will be sure to pass this along to the rest of the team to provide better clarity in the future. Please let us know if you have any issues and we can assist you!

Posted 2 years ago

“they helped me figure out which system was best for me”

Posted 2 years ago

We are happy to help Ken! Let us know if you have any more questions.

Posted 2 years ago

“Good communication, still waiting on delivery.”

Posted 2 years ago

Thank you for sharing Peter!

Posted 2 years ago

“I love the performance of the floor. It warms as expected, and the thermostat adds a nice touch for warming the floor for the times I plan to use it. However the construction of the mats has a weakness. The mesh used to attach the mats to the floor joists can pull loose from the foil if the coiled wire is left hanging too long before hooking up the wiring. It seems that only the adhesive on the foil backing hold the mesh. I was able to repair the mats with a combination of foil tape and strips of wood to hold the mats up. I do appreciate the help I got from technical support at Watts Water.”

Posted 2 years ago

Thank you Thomas for sharing details of your exerience. We will be sure to pass this along to the rest of the team. Please reach out if you have any other concerns!

Posted 2 years ago

“Worked for 9 nine years, then had to replace the control unit. replacing the controller was easy with good instructions.”

Posted 2 years ago

Thank you for sharing about the replacing process. Glad to hear all went well!

Posted 2 years ago

“Your product is very expensive for what it is”

Posted 2 years ago

Thank you for the feedback, Kyle. We strive to provide top-quality products with competitive pricing.

Posted 2 years ago

“My existing thermostat worked after I turned it off and on, but was advised that these thermostats last 7-10 years on average. Ours is 13 years old, so I'm keeping the new one as back-up. I believe this good advice will pay off in the long run.”

Posted 2 years ago

Wow, 13 years and still going. Douglas, now you'll be ready without wait time for when the time does come to replace that thermostat!

Posted 2 years ago

“Quick service and delivery.”

Posted 2 years ago

We are glad to hear our service met your needs Jared!

Posted 2 years ago

“This is the second bathroom we are putting this in and love it”

Posted 2 years ago

Enjoy those warm floors Jamison!

Posted 2 years ago

“The T-stat fixed the problem with my floor heat”

Posted 2 years ago

We are happy to hear your floors are warm again Joseph!

Posted 2 years ago

“Super easy to install and seems to be very high quality material compared to competitors mats. Only issue is that for warranty coverage it has to be installed by a professional electrician. I do all my own projects and have plenty of electrical experience. Hopefully there will be no need for a warranty claim. Highly recommend this product.”

Posted 2 years ago

Enjoy those warm floors!

Posted 2 years ago

“They shipped the stuff and I got it.”

Posted 2 years ago

Thank you for taking the time to share!

Posted 2 years ago

“Good value and good support for installation of replacement thermostat.”

Posted 2 years ago

Glad we could assist your install!

Posted 2 years ago

“The mat was exactly as I expected. After watching several videos and reviewing the instructions, installation was very easy. I am looking forward to warm feet in the middle of the night.”

Posted 2 years ago

Warm feet in the dark night make a huge difference!

Posted 2 years ago

“Appreciate the way it works, but it is too bright even at it lowest settings. Would like a feature that left the screen blank unless you reactivated it with a touch.”

Posted 2 years ago

Thank you for sharing that recommendation, Gregory. We'll be sure to send your suggestion to the manufacturer.

Posted 2 years ago

“Replacement thermostat work fine.”

Posted 2 years ago

Thank you for sharing, Ranson. Please let us know if we can assist with anything in the future.

Posted 2 years ago

“I always buy my supplies through this company and get good quality and service. I install a lot of these floors and these guys have the right stuff.”

Posted 2 years ago

Thank you for being a loyal customer, Mark. We appreciate you sharing your experiences with us!

Posted 2 years ago

“So far, so good!”

Posted 2 years ago

Awesome! Let us know if anything changes.

Posted 2 years ago

“Have had two control failures in 9 years, expected better longevity. Also have two heater mats, one section runs two degrees warmer.?”

Posted 2 years ago

Monte - If you are still having issues or have any questions, please reach out to customer service directly to best serve you - 1-866-558-3369.

Posted 2 years ago

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WarmYourFloor.com is rated 4.8 based on 2,065 reviews