WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,513 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 7th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A thermostat that I purchased from WarmYourFloor 5 years ago failed and needed to be replaced. When I received my replacement thermostats, there was a heating mat in the package and I discovered that it had been shipped to me by error. I contacted the company and got a pretty stiff reply letting me know that I would have to pay to send it back. As I followed up the company eventually decided that it was their error and that they would refund my cost and that no return was necessary. It took 4 touches to correct the company's error. In the end, they refunded the product cost for the mat, but not the additional shipping cost that I obviously incurred.”

Helpful Report

Posted 6 years ago

Hello Robert, We apologize for the inconvenience, but we really appreciate your feedback. We are happy to hear everything was resolved in the end and we thank you for your purchase. Warm Wishes, Warm Your Floors

Posted 6 years ago

“helpful and timely service”

Helpful Report

Posted 6 years ago

Hello Rick, 100% customer satisfaction is our highest priority and we are always happy to hear from our satisfied customers! Warm Wishes, Warm Your Floors

Posted 6 years ago

“The order arrived as expected with all components. I'm looking forward to installing.”

Helpful Report

Posted 6 years ago

Hello Tim, Thank you for your feedback. If you need any help with installation, please don't hesitate to get in touch. Hopefully you'll be enjoying those warm and toasty floors very soon! Warm Wishes, Warm Your Floors

Posted 6 years ago

“Delivery was fairly quick and all items were shipped. After floor is prepared, installation should be done within a few days.”

Helpful Report

Posted 6 years ago

Hello Robert, We hope your installation goes well and we appreciate your business. Let us know if you need anything. Warm Wishes, Warm Your Floors

Posted 6 years ago

“My thermostat was not working anymore. Support gave me some troubleshooting procedures to diagnose the problem. The result was the thermostat had failed. Got a new one and the floor is working again.”

Helpful Report

Posted 6 years ago

Hello, We are thrilled that we were able to diagnose your issue and the problem was solved. Now enjoy those warm and toasty floor! Warm Wishes, Warm Your Floors

Posted 6 years ago

“The experience went well across the board. From delivery to understanding installation to the final product. As purchaser, installer, and end user. I'm very happy.”

Helpful Report

Posted 6 years ago

Hello Dan! We are so happy to hear when our customers have a great experience. We value your business and your satisfaction is our top priority! Warm Wishes, Warm Your Floors

Posted 6 years ago

“Some glitches in the ordering, but definitely got it there fast and communicated well. Look forward to ordering more.”

Helpful Report

Posted 6 years ago

Hello Chris, We do apologize for any issue with ordering, but we are glad to know all worked out in the end. We appreciate your order and feedback on our services. Warm Wishes, Warm Your Floors

Posted 6 years ago

“interaction with on line rep via chat was helpful but not as much as I’d preferred. Couldn’t understand me any local suppliers. Ultimately, due to possibility of delivery interruptions for Covid-19, I ordered from manufacturer w/overnight delivery. A little pricey but at least I have and will install this week.”

Helpful Report

Posted 6 years ago

Hello, Given how COVID-19 has effected many businesses and their shipping process, it is definitely good new that you found product with a manufacturer that was able to ship overnight! Warm wishes, Warm Your Floors

Posted 6 years ago

“Very easy to contact for installation help, but first advice didn't ask enough to ensure that wiring was correct. Had to call them again to correct problem. Floor initially didn't seem to be as warm as before, even thought thermostat was maxed out, but it seems to be ok now.”

Helpful Report

Posted 6 years ago

Craig, We are happy to be available for our customers when it comes to any questions and/or concerns related to installation. It's great to hear your thermostat is working properly and that you are enjoying warm and toasty floors once again! Warm Wishes, Warm Your Floors

Posted 6 years ago

“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”

Helpful Report

Posted 6 years ago

Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!

Posted 6 years ago

“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”

Helpful Report

Posted 6 years ago

Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!

Posted 6 years ago

“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”

Helpful Report

Posted 6 years ago

Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!

Posted 6 years ago

“The Thermostat should have a longer lifespan than eight years.”

Helpful Report

Posted 6 years ago

“Love the remote control!”

Helpful Report

Posted 6 years ago

Hi Tanya, We are so happy to hear you love the remote! We are always looking for feedback on our products, so we appreciate your review. Warm Wishes, Warm Your Floors

Posted 6 years ago

“easy to program”

Helpful Report

Posted 6 years ago

Hello John, It sounds like everything worked out for you and the programming of the system was straightforward. We appreciate your positive feedback. If you need need anything addition, please don't hesitate to get in touch with us. Warm Wishes, Warm Your Floors

Posted 6 years ago

“Good service in responding to questions. Pleased with the purchase of radiant heat products.”

Helpful Report

Posted 6 years ago

Hello Michael, We are pleased to know you received the answers to your question and you are happy with your purchase. Let us know if there is anything we can help you with. Warm Wishes, Warm Your Floors

Posted 6 years ago

“Thermostat is easier to read. But have to have on 85 to feel warm. Concerned that we had to have a new one so quickly.”

Helpful Report

Posted 6 years ago

“Love, love , love having warm floors. I plan to put in some more heat under the floor in other parts of the house. It's cleaner than the gas fireplace and oil burners we've used. With radiant floor heat, you don't have all the heat floating to the ceiling while your feet freeze as it's pretty much the same temperature from floor to ceiling. It's more comfortable than other heating methods and I always tell people that "if your feet are warm, you are warm all over."”

Helpful Report

Posted 6 years ago

Hi Karen - Thank you for advocating for warm floors -- we agree they are quite amazing! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Easy order and great support from I believe it was Kelly or Casey. Thanks!”

Helpful Report

Posted 6 years ago

Hi There - We are happy to hear everything went smoothly! Let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“The package was delivered in a timely manner. Our floor is working again thanks”

Helpful Report

Posted 6 years ago

Hi Michael - Glad to know your floor is once again nice and toasty! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

WarmYourFloor.com is rated 4.8 based on 2,513 reviews