WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,474 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 31st March 2026

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My thermostat was not working anymore. Support gave me some troubleshooting procedures to diagnose the problem. The result was the thermostat had failed. Got a new one and the floor is working again.”

Helpful Report

Posted 6 years ago

Hello, We are thrilled that we were able to diagnose your issue and the problem was solved. Now enjoy those warm and toasty floor! Warm Wishes, Warm Your Floors

Posted 6 years ago

“The experience went well across the board. From delivery to understanding installation to the final product. As purchaser, installer, and end user. I'm very happy.”

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Posted 6 years ago

Hello Dan! We are so happy to hear when our customers have a great experience. We value your business and your satisfaction is our top priority! Warm Wishes, Warm Your Floors

Posted 6 years ago

“Some glitches in the ordering, but definitely got it there fast and communicated well. Look forward to ordering more.”

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Posted 6 years ago

Hello Chris, We do apologize for any issue with ordering, but we are glad to know all worked out in the end. We appreciate your order and feedback on our services. Warm Wishes, Warm Your Floors

Posted 6 years ago

“interaction with on line rep via chat was helpful but not as much as I’d preferred. Couldn’t understand me any local suppliers. Ultimately, due to possibility of delivery interruptions for Covid-19, I ordered from manufacturer w/overnight delivery. A little pricey but at least I have and will install this week.”

Helpful Report

Posted 6 years ago

Hello, Given how COVID-19 has effected many businesses and their shipping process, it is definitely good new that you found product with a manufacturer that was able to ship overnight! Warm wishes, Warm Your Floors

Posted 6 years ago

“Very easy to contact for installation help, but first advice didn't ask enough to ensure that wiring was correct. Had to call them again to correct problem. Floor initially didn't seem to be as warm as before, even thought thermostat was maxed out, but it seems to be ok now.”

Helpful Report

Posted 6 years ago

Craig, We are happy to be available for our customers when it comes to any questions and/or concerns related to installation. It's great to hear your thermostat is working properly and that you are enjoying warm and toasty floors once again! Warm Wishes, Warm Your Floors

Posted 6 years ago

“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”

Helpful Report

Posted 6 years ago

Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!

Posted 6 years ago

“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”

Helpful Report

Posted 6 years ago

Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!

Posted 6 years ago

“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”

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Posted 6 years ago

Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!

Posted 6 years ago

“The Thermostat should have a longer lifespan than eight years.”

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Posted 6 years ago

“Love the remote control!”

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Posted 6 years ago

Hi Tanya, We are so happy to hear you love the remote! We are always looking for feedback on our products, so we appreciate your review. Warm Wishes, Warm Your Floors

Posted 6 years ago

“easy to program”

Helpful Report

Posted 6 years ago

Hello John, It sounds like everything worked out for you and the programming of the system was straightforward. We appreciate your positive feedback. If you need need anything addition, please don't hesitate to get in touch with us. Warm Wishes, Warm Your Floors

Posted 6 years ago

“Good service in responding to questions. Pleased with the purchase of radiant heat products.”

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Posted 6 years ago

Hello Michael, We are pleased to know you received the answers to your question and you are happy with your purchase. Let us know if there is anything we can help you with. Warm Wishes, Warm Your Floors

Posted 6 years ago

“Thermostat is easier to read. But have to have on 85 to feel warm. Concerned that we had to have a new one so quickly.”

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Posted 6 years ago

“Love, love , love having warm floors. I plan to put in some more heat under the floor in other parts of the house. It's cleaner than the gas fireplace and oil burners we've used. With radiant floor heat, you don't have all the heat floating to the ceiling while your feet freeze as it's pretty much the same temperature from floor to ceiling. It's more comfortable than other heating methods and I always tell people that "if your feet are warm, you are warm all over."”

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Posted 6 years ago

Hi Karen - Thank you for advocating for warm floors -- we agree they are quite amazing! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Easy order and great support from I believe it was Kelly or Casey. Thanks!”

Helpful Report

Posted 6 years ago

Hi There - We are happy to hear everything went smoothly! Let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“The package was delivered in a timely manner. Our floor is working again thanks”

Helpful Report

Posted 6 years ago

Hi Michael - Glad to know your floor is once again nice and toasty! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“Arrived quickly as promised. More to say after my contractor installs.”

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Posted 6 years ago

Hi Eric - Thank you for the feedback. Please let us know if you or your contractor have any questions! Warm Wishes, Warm Your Floor

Posted 6 years ago

“You folks were good. However, I finally got my old sun touch after 3 weeks f trying and 6 restarts including "end of life message" to reboot. I am not sending back what I ordered. Just hoping I get a little more life out of old and if it fails I will new in hand THX”

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Posted 6 years ago

Hi Rod - We completely understand trying to get the most out of a product but happy to hear you have a back up when it is time to switch it out. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“The install was straightforward, the unit seems very good quality, however I am having a tough time connecting two devices to the app. I hope to resolve this with a quick phone call to warm Floor.”

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Posted 6 years ago

Hi Raymond - I double-checked with the customer service team and they confirmed everything was resolved on your end. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“Works very good”

Helpful Report

Posted 6 years ago

Hi Hormoz - Glad to know the product you received is working as planned. Please let us know if we can assist you in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

WarmYourFloor.com is rated 4.8 based on 2,474 reviews