WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,273 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great and the tech support from the folks at Nuheat was fantastic. The estimated shipping time was 5 days late. Thankfully it arrived a day before guests.”

Helpful Report

Posted 3 years ago

We are sorry to hear the product was late!

Posted 3 years ago

“The thermostat works fine but the installation instructions are not good. You should include how to determine which wires are load and line. No reason any homeowner could not install this but that information is not known to those of us who are not electricians.”

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Posted 3 years ago

Thank you for the recommendation!

Posted 3 years ago

“This is the second Ditra floor that I have had installed in the last six months. And both times I was shorted on the membrane. Your membrane arrived in pieces, not on a roll needless to say I was about 4 square feet short of what I needed for the 99 square feet I needed. Luckily it was available locally. But still a delay in of the tile layer's time.”

Helpful Report

Posted 3 years ago

Constance, We are sorry to hear you had an issue with the membrane. The product you purchased does describe the product comes in '12 DITRA-HEAT Uncoupling Membrane Sheets - Covers 103.2 sq ft'. We assume there was an issue with the amount of membrane due to cutting for corners or an oddly shaped area. If you do happen to purchase Ditra Floors again, it does come in rolls. A size you may have needed is the 134.5 sq ft roll. If you do come back to purchase from us, please call us to make sure you are ordering the best Ditra-Heat product for your project. Best, Warm Your Floors

Posted 3 years ago

“The first kit I ordered for a different repair came with two wires, one was a ground wire, all went well for that install. The second repair is a different story. Although all of the pics on your site and others show two wires in the pkg, only one was actually supplied. Luckily I did not need the second wire but if I had, I would have been extremely irritated to have wait for another kit while walking on a cold bathroom floor. Maybe you should update your pics of you actually provide.”

Helpful Report

Posted 3 years ago

Hi Debbie - Thank you for sharing this feedback. I will take this back to the team to make sure we have a better product description and images. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Asking too soon. Have not installed yet.”

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Posted 3 years ago

Please let us know if you need assistance when you install it!

Posted 3 years ago

“The product was easy to install.”

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Posted 4 years ago

Hi Daniel - We sell cable guides! Feel free to call us so we can direct you to the correct product -1.866.558.3369. Best, Warm Your Floor

Posted 4 years ago

“The product I purchased was great and works perfectly. However I needed the item next day delivery and I paid extra for next day delivers and received it 4 days later. Talked with UPS they would not help me. So I'm out 60 bucks for a overnight delivery I received 4 days later.”

Helpful Report

Posted 4 years ago

“Happy with the product. Had some issues, but Kelsey was helpful in resolving them. Missing the thermostat, but she expedited the replacement. Was a bit disappointed in how the membrane sheets were shipped. Ordered sheets instead of roll because I didn’t want the curling edges. The sheets were shipped rolled up anyway. Overall, I will use this service again.”

Helpful Report

Posted 4 years ago

Hi Tim - Thank you for sharing why you chose the sheets instead of the roll. We'll see if we can make this information available on the product pages before purchasing. Typically, the sheets are for those who don't want to cut, but that makes sense too! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The box was open when it arrived, not sure if there is anything missing.”

Helpful Report

Posted 4 years ago

Hi Tanya - Sorry to hear the package seemed to be open. That's definitely not how orders leave our warehouse. If you feel like something is missing, please let us know! Warm Wishes, Warm Your Floor

Posted 4 years ago

“My only complaint is all I needed was to replace a relay that went out after 10 years. Unfortunately, I had to purchase a new thermostat and relay as you have made the new relays incompatible with older thermostats. Shipping was fast and new products work well. I just wish I could have simply bought a relay instead of throwing away a perfectly good thermostat.”

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Posted 4 years ago

Hi There - Thank you for sharing. We too find that removing a perfectly good thermostat is frustrating! But as you said, the manufacturer's relays no longer support older thermostats. Glad to hear the new thermostat is working well! Warm Wishes, Warm Your Floor

Posted 4 years ago

“There was not enough material to do the whole floor. So, just had to do the center. Floor is cold around toilet, and one side of shower. Also, when we build again, can it be put inside the shower?? Under tile, of course.”

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Posted 4 years ago

“had to use others videos to figure out how to do it,”

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Posted 4 years ago

“You did good”

Helpful Report

Posted 5 years ago

Hello Maurice, Thank you for saying that and we are happy to have you as a customer. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Couldn't find an answer or a video as to when to turn on the system after installing it under a newly tiled floor. Had to wait to your business hours and called your help line which answered this question”

Helpful Report

Posted 5 years ago

Hi Mike - Thank you for the feedback, we will add this to our knowledge center for those looking for the answer in the future. In the end, we are glad we were able to assist during our business hours. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Please use shipping company that delivers on weekends. I expected it a week after placing order but now will be 10 days. holing up job.”

Helpful Report

Posted 5 years ago

Hi Thomas, When you place an order with our free ground shipping option it usually takes no more than 5 business days to deliver anywhere in the U.S. I looks like your package did have a slight delay though, which was the reason it arrived much later. Unfortunately, many courier services won't deliver on weekends without an extra fee though. But give us a call on your next project and we'll do something special for you. Thank you, Thomas!

Posted 5 years ago

“execution is very good. DIY support is adept, I still need help as my own miss-steps have 1 of 3 floors with an open ground line and can't find it (yet) Cust support can't be faulted, they are good-excellent during their open hours. Would do it all again. Keep testing the cable during installation at every step is my advice. Still can't imagine how such a tough cable could break. Well this is my first one. Product is very good, pricing was fair-OK delivery excellent, support ... vg to excellent. Fact Rep requested to diagnose and repair the last floor. I might be newbee and lapsed somehow. Overall great exp... Will update. MJ”

Helpful Report

Posted 5 years ago

Michael, we appreciate the positive comments in your review. Thank you for recognizing the “overall great experience” we provided for you! We take pride in providing (as you say) fast delivery, expert support, and very good products at a fair price. Glad to hear you would install Ditra Heat in future projects. Heated floors are a terrific addition to every flooring project. Sorry for the difficulty finding the broken wire; as you noted it can happen, but with such a durable wire it's unusual. Support from Warm Your Floor is available 6:00 AM – 5:00 PM PST and directly from Schluter starting at 5 AM. We are able and willing to assist you and we will continue to support your efforts if you need us!

Posted 5 years ago

“Recived mats in 2 different packages. Appears to be different products. Your tech says they are the same. 2 were in 1 type of package 3 in another. Hope it works out!”

Helpful Report

Posted 5 years ago

Hi Len - We apologize for any confusion. We'll have a customer service rep follow up to make sure you don't have any questions. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“This is my third controller, the design is of poor Quality, the clips on the base mount break off or crack, causing inconsistencies.”

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Posted 6 years ago

“The people are knowledgeable and friendly. My order took longer than anticipated to be shipped so they offered to compensate me on my next purchase.”

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Posted 6 years ago

“Initially, it was stated our return on our credit card would take days on a cancelled order that I literally had just placed and not even been processed. I was going to place another order for the correct items. I was told to go ahead and place it. When I refused until I received and immediate credit for the cancelled order then I was told the order was voided out and credit issued. Then when the order shipped it was sent stating only one part of the order shipped when actually the entire order had shippedbut was not relayed as suchto the customer (me). Confusing. Alpreciate the representatives who checked on mycredit and myorder andgot it accomplished but confusing nevertheless. I have not checked to ensure credit was issued but will this weekend. Hopefully, this part was truthful and actually done for me. Also, delighted it shipped and delivered it so quickly. That was great.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we do appreciate your input. We work hard to provide the best customer service possible. We will contact you regarding this matter to assist any way we can!

Posted 7 years ago

WarmYourFloor.com is rated 4.8 based on 2,273 reviews