WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,364 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 2nd October 2025

Richard M

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

Helpful Report

Posted 1 month ago

Thanks, Diane! Customers like you make it effortless.

Posted 1 month ago

“Excellent customer service, providing helpful information on the phone about a replacement thermostat.”

Helpful Report

Posted 1 month ago

Thank you, Richard!

Posted 1 month ago

“Our original NuHeat thermostat had stopped working after about 14 years of use. I wanted to replace it with the same brand so I called NuHeats's customer service and their representative told me I could find a replacement at WarmYourFloor.com. She also advised me on which model would be best for my needs. I ordered a new unit the same day and it arrived quickly - with 5 days - and an HVAC company installed it soon after. The new model works great, I like the updated interface. WYF had excellent digital communication on my order status, clear pricing without gimmicks, and the ability to register the product on their site to maintain warranty records (with an account). So far, we love our new NuHeat unit and would recommend WarmYourFloor.com. I gave 5 stars because of ease of site navigation and quick delivery. I didn't have an issue where I would have needed a replacement or product support so I don't have insight into how the company would handle a problem.”

Helpful Report

Posted 1 month ago

Thank you for the detailed review on your experience. We're so happy to hear things went smoothly for you!

Posted 1 month ago

“Got a quick reply to my issue. A new thermostat was delivered within a week. I now have a warm floor again.”

Helpful Report

Posted 1 month ago

Thank you and cheers to warm toes!

Posted 1 month ago

“Simple easy instructions for installing, fast delivery on new thermostat.”

Helpful Report

Posted 1 month ago

Glad to hear everything went well!

Posted 1 month ago

“Thermostat programs easily and, as a replacement for a 10+ year old unit, installation was fairly seamless with a hired electrician. Would not have wanted to do it myself. Still will not connect to home wi-fi, but that's one less thing to be hacked.”

Helpful Report

Posted 1 month ago

We're glad the process was smooth for you!

Posted 1 month ago

“Excellent communication throughout the entire process”

Helpful Report

Posted 1 month ago

We're glad to hear that -- thank you!

Posted 1 month ago

“Good information on website for product selection. Quick shipping. Easy install and clear instructions”

Helpful Report

Posted 1 month ago

Thanks for this feedback, Don!

Posted 1 month ago

“Analog thermostat installed when we built our home failed after 10 years. The new model thermostat is a significant upgrade in both displays and usage”

Helpful Report

Posted 1 month ago

We're happy you're happy, Mark!

Posted 1 month ago

“Helpful agent when I called. Prompt shipping if needed item.”

Helpful Report

Posted 1 month ago

Thank you for sharing, Susan!

Posted 1 month ago

“this thermostat/controller was a replacement to the current Suntouch unit. The new one was slightly larger than the existing unit and wiring locations where. It was an extremely tight fit to get the new unit and relocated wiring back into the existing junction box. It took about an hour of patience to finally get it into the junction box without pulling a wire or two off the terminals. Need to give this some more thought on wire locations on the stat/controller.”

Helpful Report

Posted 1 month ago

Thank you for this feedback!

Posted 1 month ago

“Customer service was great. They provided me with all the information I needed to get the correct items for my system. Shipping was fast and everything arrived as ordered.”

Helpful Report

Posted 1 month ago

Glad to hear that everything went smoothly with your order!

Posted 1 month ago

“Thanks for answering my questions on the phone! Shipping and delivery were.quick and appreciated.”

Helpful Report

Posted 1 month ago

Thanks for sharing your experience with us, Tom!

Posted 1 month ago

“This is user friendly compared to the old style.”

Helpful Report

Posted 1 month ago

So glad you're happy with the product!

Posted 1 month ago

“I discussed my options for thermostats with a customer service rep at Warm Your Floor and he explained my options and made a recommendation. I ordered it right away and within a few days it arrived and I had my electrician take off the old thermostat and install this new one. So far so good! My ceramic tile floor is toasty warm now and just in time before the cold weather hits her in the Midwest!”

Helpful Report

Posted 1 month ago

We're glad to hear you had a great experience. Enjoy your warm tile floors!

Posted 1 month ago

“WarmYourFloor exceeded my high expectations. They helped me find the right product, accommodated several changes we made, and delivered the right product on time and on budget. The instructions were clear and the website helpful. Thank you!”

Helpful Report

Posted 1 month ago

Thank you for sharing this stellar feedback! We're thrilled that you had such a great experience.

Posted 1 month ago

“Great product, fast delivery. Will certianly use again for future projects.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Sean!

Posted 1 month ago

“We have been doing warm floors for over fifteen years and every order through a tile company has been on a scale of 1-5 a literal 2 1/2 We finally heard of warm your floor and our first urgent order was more than impressive and our second order was excellent once again........... Thank you Bruce Buchse; General Contractor”

Helpful Report

Posted 1 month ago

Bruce, we're delighted to hear that your experience was everything you were looking for!

Posted 1 month ago

“Directions with item were hard to understand. Customer service was very helpful.”

Helpful Report

Posted 1 month ago

We're glad to hear that customer service was helpful. Do you have any feedback to share about why the instructions weren't up to your expectations?

Posted 1 month ago

“Easy to install and program”

Helpful Report

Posted 1 month ago

We're so glad you found it easy!

Posted 1 month ago

WarmYourFloor.com is rated 4.8 based on 2,364 reviews