The gentleman with whom I spoke initially (Aaron, I believe) was very knowledgeable and courteous. While I was initially directed to A local Home Depot or Lowes, neither store actually had the product in stock. A subsequent call to your company yielded great results. (I again spoke to Aaron, who earlier mentioned I should call him back directly, if I needed further assistance) The Order was placed and arrived as promised. Installation was easy and straight forward. I would highly recommend your store to others. The cats are very happy, as are we, with our warm floors. Thank you