We have just spent 3 days at Warner Hotel's, Thoresby Hall, which cost nearly £900 and the whole experience was a massively overpriced disappointment. The service was absolutely appalling as we were often having to wait half a hour or more between courses for dinner and on 2 occasions our order had been forgotten and it was 25 minutes before our wine turned up. Tea and coffees were served at all meals by a waiter but often they served one or two tables in the smaller dining rooms and then simply disappeared. Our bedroom was on the 4th level of the new building which was like an absolute sauna and it was so hot we couldn't sleep even though the outside temperature was less than 16 degrees at night. There was an electric fan in the room but that didn't help nor did having the windows wide open.
2 floors down it was 10 degrees cooler. Many of the reception staff didn't even understand about the leisure activities and sent us on a long walk down to the spa reception when they should have been taking the booking for things like archery themselves.
Once they was no milk provided after the room was cleaned and it took over 90 minutes before any turned up by which time we'd had a cup of black coffee and left. Yes many hotels are suffering staff shortages but Which magazine has rated Warner as one of the best hotel groups but this was the very worst experience we have ever had in a hotel, anywhere in the world. And to top it all there was a Fun fair/music festival in the grounds in front of the hotel which was so loud and that you couldn't hear yourself speak when sitting on the terrace or in some of the lounges. All in all it was a dreadful experience. Give Warner hotels a miss, you won't regret it. We weren't the only ones making these same complaints by any means.
3 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
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