Login
Start Free Trial Are you a business? Click Here

Warner Leisure Hotels Reviews

2.5 Rating 254 Reviews
28 %
of reviewers recommend Warner Leisure Hotels
2.5
Based on 254 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

Write Your review

Warner Leisure Hotels 1 star review on 12th June 2025
Erica Marcinowski
Warner Leisure Hotels 5 star review on 28th March 2024
Jim Clark
Warner Leisure Hotels 1 star review on 7th December 2022
Anonymous
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
14
Anonymous
Anonymous  // 01/01/2019
Just got home from our 3 night stay at Littlecote House. Our first time there but we are regulars at Holme Lacey & many others. We paid for a signature room as usual and the whole standard was very upsetting to us. Our room was very dirty, cobwebs hanging from lights in bathroom, very dirty skirting boards & cobwebs everywhere. No cleaning on first full day so same towels etc for 2 days. The complimentary snacks & drinks now only consist of 2 packets of crisps & 2 tins of waters. No cushions for the very worn " comfy" chairs. No bed cover as depicted on room details. Ant box in room and patio filthy, never been swept for weeks. The restaurant was service only and the choice of food has gone down to one page menu. The daily roast was exactly same everyday except you had 2 slices of processed meat of the day. The carved meat joint is no longer offered. Felt more like a canteen than a restaurant. Breakfast was buffet but so badly organised long queues every morning and food was not hot, at best luke warm. The plates were also cold. When problems were addressed with the staff the reply was the same every time, "cuts were made due to Covid" That was 5 years ago now! The staff, with few exceptions, seemed very disinterested and disheartened. There was no effort to let you know of any local attractions etc and the onsight shopping experience again had not been restocked " because of Covid" The saving grace for us was the excellent entertainment on Sat & Sunday. After many years of being a loyal Warner customer, at least 3 - 4 times per year, I feel that the standards are now so low that we will not be returning. I can understand cost cutting but the customer needs to be informed & not when they arrive for their long anticipated break. The charge of £8.50 for activities such as archery etc was bad enough but a Warner's holiday is no longer a nice experience. With all the cost cutting you are losing your loyal base.
Helpful Report
Posted 4 weeks ago
We have just come back from lakeside a site that we have been to many times. Must say we were a little disapointed to find that the standards have dropped a little. Don't get me wrong we still had a good holiday. We were a group of 6, and one of our groups chalet was not very clean cobwebs and insects dead on windowledge, when reported it did get cleaned again. Also there did not seem to be enough staff in the dining room those that were had to work extremely hard but were allways pleasant We found the salad bar lacking in choice (we had to compare it to Norton Grange where we stayed in August and the salad bar there was excellent.) On the up side the entertainment in the evenings afternoon was as usual very good thegrounds were a bit neglected up near one of rge paths we walked to get to the dining hall had apples all over it when we arrived on Friday and were still there when we left on monday. There were a lot of disabled people and it was not too safe. Iwillfinsh off by saying that we have now booked to go to gunton Hall next year and hopefully come back to lakeside in the future.
Helpful Report
Posted 1 month ago
Went to Gunton Hall last week. The chalet we were allocated was terrible, bathroom full of rust and mould. Bedroom had very old furniture with lumps of it and filthy carpet. We took photos and showed reception, saw Duty Manager who said we could leave and money would be put in a Warner's holding account. This was not appropriate as we had travelled four hours and the fuel costs. We were given another chalet apparently the only empty one available, the furthest one away from everything, the bedroom was better but the bathroom was still full of rust and mould. This was so disappointing we go to Warner's six or seven times a year including Christmas, what a way to treat good customer's. Would never ever go to Gunton Hall again.
Helpful Report
Posted 1 month ago
Every year we post a review, which has never been less than 4 stars. Sadly, standards have slipped badly, which is very noticeable. It's even getting difficult to book by phone.
Helpful Report
Posted 1 month ago
Terrible chalet, had to change the same night, room was full of mould, rust and very damaged old furniture. The new room is better although bathroom is full of mould and rust. We visit Warner's six or seven times a year including Christmas and that's the way they treat guests. Would never return to Gunton Hall again. Pictures have been sent to reception. We asked for a chalet near to facilities and we were put the farthest away and the new room is even further. All we got from management was a free drink each.
Helpful Report
Posted 1 month ago
I have discovered that if you have a problem with Warner's that they can't/won't resolve. Contact their CEO, Paul Pomroy, at Head Office.
Helpful Report
Posted 1 month ago
Littlecote was wonderful, we had a bad experience with Cricket St Thomas but Littlecote certainly made up for it. The whole team were great. especially Matt Breet who looked after us in the restaurant. and Jacob Daszkiewicz who served us with a smile every day in the coffee shop and theatre. The Rooms were all that we expected with Patios next door to each other which made it easy for my husband and I and my Mum to socialise. The food and restaurant was good and felt very clean in the restaurant. The entertainment day and night was excellent and Steve Holley made us smile with his humour and Gemma Forde made us feel so much at home. All in all a great holiday.
Helpful Report
Posted 1 month ago
Having recently returned from a 5day holiday at Warners Bembridge overall we were happy with our experience. The location is good which as we were fortunate to have good weather helped. We travelled by coach so didnt use the daytime facilities as was taken out. We have stayed at several Warner sites over the years and overall feel this rates pretty high. However , as much as we enjoyed the entertainment in the evenings we didnt rate the singers from New Horizon, disappointing to say the least. This was the first time at Bembridge.
Helpful Report
Posted 2 months ago
Booked a patio which is a communal area, but it wasn’t cleaned for days. Despite being promised it would it wasn’t so why did we pay £80 extra ! Then new cost saving one cleans one’s own room day after arrival. Staff taught to say that is to reduce disturbing us! Rubbish it’s to save money , then even in restaurant , no matter your mobility fetch tap water glass by glass as jugs no longer served. Shameful
Helpful Report
Posted 2 months ago
We have stayed at the Runnymede Hotel twice in recent weeks. Lovely location on the banks of the River Thames. I am Coeliac so the buffet-style restaurant was great for me. Plenty of choice and options clearly marked if they contained gluten. There was only GF Corn Flakes at breakfast. I would have liked a choice of GF Bran Flakes and Muesli. There were plenty of other options so I didn't go hungry.
Helpful Report
Posted 3 months ago
The new totally self service at Gunton Hall is no good for anyone who has to use walking aids. It’s impossible to carry hot drinks, soups etc. and no staff able to help anymore. Warners need to make it clear when booking that these sites are not suitable for those unable to carry thier own food and drinks very disappointing
Helpful Report
Posted 3 months ago
Just got back from littlecote,standards definitely gone down, can't believe they don't service room first day to me that is part of my holiday. We paid the £25 for seats in late lounge, another money maker but I don't want to risk not having a decent seat. Both my husband and I have come home with upset stomach. We have had lovely holidays for years but standards are really dropping, price of drinks are awful,go up every time we come so we don't buy wine anymore
Helpful Report
Posted 3 months ago
Just got back from Littlecote, standards have dropped, two thirds of tables in theatre were reserved, the break was expensive without having to pay extra to get a seat with a reasonable view! Everything was geared around money, charged for extra activities, don’t clean rooms on first day, cut back on complimentary snacks. Been going for 20 years, most disappointed with standards
Helpful Report
Posted 3 months ago
The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.
Warner Leisure Hotels 1 star review on 12th June 2025
Helpful Report
Posted 4 months ago
The swimming pool was dirty, there were stones all down the side of the steps. The changing area and toilets for the pool were well below par. I expected a little bit of luxury but it was so basic and rundown people were walking straight out of there. This is called a spa hotel but only one therapist on duty the first day and two the second so could not get booked in for any treatments, this was a party of six who all wanted treatment done. Had tried booking in on line but although it said there were slots available it would not let me book, just going around on a loop. After staying at Heythorpe this was a big disappointment and more expensive. I didn’t think this was value for money . In the Blue room they were advertising 3 cocktails but when ordered they came back and said they didn’t have the ingredients . The average wait for drinks was about 30 mins if not longer. Had to send coffee back because it was cold when it arrived. I don’t blame the bar staff as they were run off their feet and seem to be covering both bars, there wasn’t enough bar staff to cater for service only, we did go to the bar a couple of times but was told to go to the table and a server would come. I don’t normally complain but this is the worse experience I have had and would not return.
Helpful Report
Posted 6 months ago
Absolutely terrible - for a full review of Gunton Hall see my Trustpilot review. The company has a terrible attitude towards customer service and leaves local hotel management to deal with problems, despite the fact that they are clearly not up to the job and simply use a formula approach to calculating compensation for problems with absolutely no regard to the significant disruption somebody might have experienced on their holiday. The holidays are good when they go well, but don't expect any level of service when you encounter a problem. I am seriously reconsidering whether I can face holidaying again with them in the future.
Helpful Report
Posted 6 months ago
Currently staying at Thoresby Hall for one night only as a wedding anniversary treat. We are staying in one of the newly refurbished rooms which is lovely except the mirror in the bathroom is so high up and I am only 5ft tall so can’t see in it. The courtyard area and shops are advertised as part of the Thoresby experience but we find they are not available as there is a horse jumping event on and the courtyard is in that area. My husband has epilepsy due to strokes and cannot tolerate flashing lights but on going to watch the entertainment we find there will be a lot of flashing lights. I feel that these things should be highlighted more at time of booking as i wouldn’t have booked if i had known. The carvery food was not hot. What should have been a nice break has been ruined, I do think Warners should take more responsibility for iinforming with disabilities of anything which could harm their health. Don’t think we will be staying here again.
Helpful Report
Posted 6 months ago
Have just finished 5 day stay at warners cricket St Thomas March 2025, after 3 days felt I needed to make a complaint, an unpleasant Manager Simon, let down all the good work the staff did, his attitude to paying guests and staff was totally unacceptable, the General Manager Fern Chapman has a new complaints procedure just ignore complaint and don’t respond. I should have looked at REVIEWS.io before booking and paying, BUT like the majority I will never go back there. I would suggest warners head office spend some time there, before it has no paying guests
Helpful Report
Posted 6 months ago
Went to the hotel in cheshire avlvaston hall .....before i start i have been to warner weekends before but not this one and they was really good ............we went on fridat 10th jan for two nights but come home after 1, it was freezing everyone was really cold the food was awful, no hot water in the mens tiolet and freezing in there, the rooms was bioling hot though to hot to sleep,we got up the next day and come home, i dont know if there cutting costs but we would never go back or recommend it either. I know it sounds like im having a good moan but believe me i'm not,the good pionts the beds was good and clean and the staff was nice
Helpful Report
Posted 9 months ago
Don't bother. There cancellation policy is worthless no refunds whatever absolute disgraceful no compassion at all. You will regret it avoid at all costs
Helpful Report
Posted 9 months ago
Warner Leisure Hotels is rated 2.5 based on 254 reviews