Went to Gunton Hall last week. The chalet we were allocated was terrible, bathroom full of rust and mould. Bedroom had very old furniture with lumps of it and filthy carpet. We took photos and showed reception, saw Duty Manager who said we could leave and money would be put in a Warner's holding account. This was not appropriate as we had travelled four hours and the fuel costs. We were given another chalet apparently the only empty one available, the furthest one away from everything, the bedroom was better but the bathroom was still full of rust and mould. This was so disappointing we go to Warner's six or seven times a year including Christmas, what a way to treat good customer's. Would never ever go to Gunton Hall again.