Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.46

2.5 Rating 245 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

Write Your review

Tell us how Warner Leisure Hotels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Warner Leisure Hotels 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got back from Thoresby Hall. Everything was OK apart from our room! Paid extra for a patio and we was put in a room that turned out to be directly underneath the reception!! All DAY and NIGHT you could hear people walking around. My husband complained 4 times in 24hrs but we were told there was no other room. By our last night we couldn't take any more, I had fallen asleep in a chair that afternoon in the great hall lounge because I was so tired.We went to reception at 12.30am to say all we can hear is the night staff walking around. Two of the receptionist said that our room shouldn't be let out at all and instantly moved us to another bedroom for ONE peaceful night sleep!! After being promised to speak to a manager the next morning we could only speak to a team leader!! We were given a voucher for money off another holiday and told refurbishments start next year and things might change!She said a spare bedroom had become available because guests had left on Wednesday so I don't know why nobody came to offer us the room then, knowing we had asked to be moved,that would've been better customer service!! It certainly wasn't a relaxing holiday and we were glad to come home for a decent night sleep. Don't accept a bedroom if the number is 103!!”

Helpful Report

Posted 2 years ago

“Staff are always friendly and helpful. Always guaranteed to stay in clean comfortable room whatever one chosen and always a big comfortable bed. Food nice and I like the choice to help myself to what I fancy or choose of the menu. Warner holidays are fare value for money.”

Helpful Report

Posted 2 years ago

“Our stay at Cricket St Thomas on 8th to 10th February was a disaster. From not getting the booking we made, having to pay extra to get rooms nearby, some items of food inedible (I could have played golf with the onion bhajis!!), waiting 45 minutes to get a snack, even though there were only 8 people in the bar. Made worse by having to [pay extra to get rooms nearby, no water or milk in the fridge, no bath robes which should have been there, a chipped bath and dirty shower hose. Rooms not vacuumed. I have written twice to Simon Townsend, with a polite and detailed breakdown of the problems, but after 18 days have not even had an acknowledgement. Am unable to copies of the letters”

Helpful Report

Posted 2 years ago

“Went to warners Alvaston Hall for valentines weekend, i stopped here around 5 years ago when the choice of food was excellent, Now the menu is very limited the only roast was gammon.The one roast is changed daily. I upgrade to a signature room and .v.i.p service.On arrival there was NO bathrobe or slippers phoned reception who informed me they would arrive the following morning as it was a change over day .Rang again the next morning and was told they do NOT supply them any more. Does NOT say this on the website. I then enquired about swimming pool and was told you have to book a half hour slot dont know if this includes undressing time. I went to reception to ask for the 24 hour promise of a refund if not happy which i have received after 5 days. Continued my break at the Novo Hotel in Liverpool. You must improve Warners or you will be going into Liquidation as NO ONE will return.”

Helpful Report

Posted 2 years ago

“I went to cricket st Thomas last September was the last time I go to Warner’s they are trying to recover from losses of covid rooms need renovations young people serving were terrible food average entertainment starting so late have cut back on paid people using young employees doing everything so dissatisfied and not cheap no wonder people go abroad”

Helpful Report

Posted 2 years ago

“Husband and I came on a coach holiday to Alvaston Hall. The bedroom was lovely and cosy, warm, lashings of hot water but the problem was its situation. We had requested when booking, a low floor close to amenities as my husband has walking difficulties. We can well understand that requests aren't always possible but we never expected the long walk (along an uneven floor) to the lift and a further two long corridors to room 604 on the second floor. We were seated to the right hand side of the stage in the dining room which was quite a distance from the buffet. Food and plates were cold by the time they reached the table regardless of whether it was self service or by waiter. It seemed pot luck whether plates or food was really hot to start with. On the plus side there was a good menu choice. Before Christmas we had holidayed at Hayling Island and in comparison the day time activities did not match up. However the evening entertainment was very good with Lindsey Norman an excellent host. Alcoholic drinks way too pricey, and hot chocolate was weak watery, and luke warm. We battled the long trek to our room just to have a decent HOT drink. We would like to try more Warners this year as the pluses appear to outweigh the negativeòs”

Helpful Report

Posted 2 years ago

“Myself daughters and husbands stayed at Heythrop Park i had a disabled room which was excellent everything is laid on for disabled persons lifts on every floor walking to theatre ramps to walk down, food, Spa all were really good, We stayed December 27th to 30th and the trimmings were amazing. Since coming home i have now booked for the Isle of Wight this will be my 3rd holiday with Warners and would certainly recommend.”

Helpful Report

Posted 2 years ago

“Excellent check in and out. Large safe areas to park with well maintained gardens. All staff were very friendly and made us feel special. Our room was in the main house for which the period features added to its charm. Our room was full of period features was large with a separate area accessible through a door which held a large fitted wardrobe, separate storage are for cases. And access to the very large bathroom. Shower tiling needs attention this was the only negative. The entertainment both resident entertainers and visiting was of a very good standard catering for all tastes in music. The food and waiting service was very good. Plenty of choice and well presented. Although We, chose to visit Chester there was plenty of activities if we wanted to participate. This was our first Warner break and definitely recommend.”

Helpful Report

Posted 2 years ago

“absolute stench of strong stale urine coming from the carpet on one side of the bed, it's so strong even though I'm laying furthest away in a large bed (two linked together) I can't believe that no one or the cleaner has not smelt this disgusting stench! I'm shocked and extremely upset. I shall of course be bringing this to the management in the morning, but felt I had to post this because I'm so upset and shocked. There are other visible stains on the carpet but they're nothing compared with having to breathe this disgusting stench in all night. UPDATE.… housekeeping manager said she could smell something but didn't know what and stated she wasn't saying she disbelieved me!. I was so distraught tears welled up. I couldn't be moved as I was in a suite and only basic chalets were available. She stated it couldn't be professionally cleaned as it took 7 days to dry and in any case they didn't have a machine. Karriane (hm) would get chemicals to clean the area that afternoon. So I went out.On my return the smell of bleach was overwhelming, both the duty manager and Karrianne returned no apologies, I said the smell of bleach was so strong I'd opened all the windows so they brought me a reed diffuser for the area and spray mist for me to help me sleep ????? While all this was happening the hair dryer didn't work, so it was replaced and guess what after another broken night's sleep and washing my hair the hair dryer DIDNT WORK obviously the problem was with the socket as no red indicator light on turning the switch on, WHAT A GREAT BREAK !! MY BREAK IS WELL AND TRULY RUINED, WELL WARNERS WHAT ARE YOU GOING TO DO FOR ME??????”

Helpful Report

Posted 2 years ago

“We thought this was excellent value for money, we stayed 4th to7th November 2022, the food was excellent, the fish was amazing, best I have had anywhere, the afternoon matinee freddy mercury was the amazing, great atmosphere, friendly staff, return again”

Helpful Report

Posted 2 years ago

“Galton Hall was our 3 Warners break ,what a disappointment . No porters ,they had all gone home ,so a coach full of people had to take their luggage and find their chalets in the dark and rain.”

Helpful Report

Posted 2 years ago

“Gunton Hall this weekend well we always had a great time not anymore. Ques to start with 1. before parking 2, Register 3. Mealtimes Which table for that sitting. 4. Fetch your starter. 5. Fetch your main course. Poor choice of main meals if any left no plates small portion of meat one choice only. Up to last meal the same. Breakfast last morning no eggs no plates no beans no scramble eggs long wait back to table no toast or tea until later cup of tea only one. Chalet needs looking at sink plug does not plug. Bulb kept flashing, hairdryer holder falling off. Window would shut. No shop so forgot things do without. So if disabled or injured tough luck no table service available. OOPS one good thing entertainment very good. this break cost me £500 + If as poor on next visit (Jan) it will be the last one. I could go on but no,”

Helpful Report

Posted 2 years ago

“What a disaster,service appalling untrained staff,no milk served with tea,no coffee available, dining arrangements not adhered to,unable to open window in bedroom, we were a group of 14, delayed at every meal as seating not available,clearly this venue is nowhere ready to receive guests,”

Helpful Report

Posted 2 years ago

“I requested cancellation of a booking, with three month's notice due to ill health. I was informed that I would loose all of the booking fee. There's no understanding but cold customer service. I have raised my complaint (below) with a manager, and will update this review if they resolve the problem. Utterly disgusted at present, I have been repeatedly offered another holiday, which I do not want and no partial refund. I would never consider booking with them again. "Today (15 November), I submitted a request to cancel a short break, that was due to take place on the (date) at Littlecote House. Due to an unexpected worsening of a health problem, following recent removal of a brain tumour, I will not be able to attend. I enquired via online chat regarding cancellation but was told that as the cut off day was the 9 November 2022, I would lose the full amount paid. I completely appreciate that a percentage would be lost, however, with three months’ notice under these circumstances, I find your inflexibility and uncaring decision, very upsetting. I do not wish to make another booking with you under these circumstances and would please request a reconsideration of your decision, to refund part of the booking charge."”

Helpful Report

Posted 2 years ago

“Just home from a 4 day break at Heythrop Park. Got off to a bad start from arrival. Our room had not been cleaned at all, we told reception and they asked if we would wait in the bar for 20 mins as housekeeping were cleaning room straight away. We went back later and they still had not cleaned but someone had been in and left a spare toilet roll !.. The bathroom bin was completely full, toothpaste in the basin, glasses with white powder on inside, hairs in shower and basin, only one bathrobe and we comlained again and this time waited in room and 4 people came and faffed around and left and still the bin had not been emptied. Later on we had a shower and the towels were very damp, I shudder to think that they were from the people before us and folded and put back on the rack, hand towel had make-up on it. The bottom sheet had a stain on it, the bed not made just quilt pulled up and pillows left with dents still in from sleeping on them. The sink plug did not fit so would not hold water. Room glasses not washed, tea tray very dusty, cobwebs in room, carpet never hoovered. Really disappointed. Always some food options missing on menus, the Market Kitchen restaurant was quite nice, very pleasant waiters, however the speed that the food came out made you feel as if you had 15 mist and then you had to leave, I was still chewing my starter and the main appeared, at breakfast one morning a lady ordered porridge and eggs benedict and the chap brought them both out at once ! She made him take the eggs away. I booked the break because you advertised a Motown evening and that is the only reason we booked but in the end it was Soul sounds and the singer made all the songs sound like pup music, really disappointed. We were expecting luxury break and we have had better room stays in Premier inns as they are always absolutely spotless. This was our first Warners stay and I can assure you that it is our last. Disappointed does not cover it.”

Helpful Report

Posted 2 years ago

“The market kitchen was a bad idea. The serve yourself and menu choice have gone . Not for the better. Quality of some of the food is poor. The changes while subtle are noticeable. We are long term lovers of Warners up to the last year. We were at Holme lacy a year ago and here again . The food last year was not good but we put that down to staffing issues and covid What's the excuse this year?. Food is an important part of a break. The entertainment is not as good either. We are seriously rethinking our choice of breaks”

Helpful Report

Posted 2 years ago

“Continued Loud music in two very small lounges and supposed to cater for 200 rooms. One lounge we had to return to get a coffee (pay ourself extra) as staff said the lounge was far too small to cater for everyone. I am surprised that health and safety allowed this lack of space due to Covid restrictions. During dinner exactly the same loud music and was not allowed to have it lessened. Absolutely no where to relax and read or play perhaps card games or in fact any board game. So we returned always to our room. Not a book in view and I was hoping for a library feeling older people enjoy these types of holidays Many rooms need refurbishment and my mattress was uncomfortable and old. Around the shower black mould marks (looked liked) We had a radiator which could not be turned off as the caretaker explained it was broken. We wet our pillows sweating and embarrassed we had to explain to housekeeping As for car parking it’s totally unacceptable. Accessible parking was called Disabled not a term favoured by people with all Kind of health issues moreover all parking was difficult to find. Having to walk quite a way. Generally speaking it seemed as if we had spent the entire week with loud music all day unless we went out or tucked ourselves away in our room. Really not a rest at all Two and truthful positive comment. All staff did their best and were kind and polite. Many realised that the lounges were inadequate and needed a vast change. The food generally was a good selection, well enough presented and good quality. Some Warner hotels do offer some relaxation and nice large lounge areas but be very careful. Warner as far as we were concerned just wanted our money and keen to sell this expensive trip. Hoping to return to another more suitable hotel I need Warner to be truthful as to what class of hotel this is. What type of people enjoy this also.”

Helpful Report

Posted 2 years ago

“the food was not hot and the plates just warm ,bring back the tureens which kept the food hot and moist. everyone complained about long queues out side restaurant . we have been going to sinah waren for many years and have found it very relaxing and the staff allways very pleasant and helpful . the talk by the chocolatier and the beekeeper was very interesting .”

Helpful Report

Posted 2 years ago

“Booked for Nidd Hall arriving on the 21st October,but earlier in the week began to get ill,left it till the 20th hoping that I would get better unfortunately I had to call Warner holidays to cancel my break .I explained the problem that I didn't feel well enough to travel and asked if I could move my break to next February. I also was willing to pay any extra incurred with moving the dates,only to be told that I hadn't taken out their insurance and could not move my dates. I hadn't taken their insurance out as I already had an annual travel insurance. So I had to cancel my holiday with a loss of £653 ,I think it is ridiculous that I couldn't change the dates.”

Helpful Report

Posted 2 years ago

“Excellent staff.”

Helpful Report

Posted 2 years ago

Warner Leisure Hotels is rated 2.5 based on 245 reviews