Took my mum for her holiday to Thorsbey Hall hotel in Ollerton, 31/7 /23 for4 nights, stunning building, beautiful garden. Good size rooms and comfortable beds. Unfortunately the service in the bars and restaurants were sub standard, the staff were under trained, served coffee before dessert , we finished our meal and the drinks were brought to the table, the tables were not cleared of plates. We ordered afternoon drinks on the terrace to have whilst watching the entertainment , the order was taken but we did not get the drinks. You were asked to leave a credit card number at the start of your stay however out of courtesy the guest should be asked if they wanted to settle with the card given, however they just took the money and put the itemised bill receipt under your door. I made a complaint and the receptionist took notes and made the right noises but I am yet to receive a reply. This is a prime example of a hotel advertising and not being able to deliver.will not be recommending this hotel or revisiting.