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Warner Leisure Hotels Reviews

2.5 Rating 245 Reviews
28 %
of reviewers recommend Warner Leisure Hotels
2.5
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

Write Your review

Warner Leisure Hotels 1 star review on 12th June 2025
Erica Marcinowski
Warner Leisure Hotels 5 star review on 28th March 2024
Jim Clark
Warner Leisure Hotels 1 star review on 7th December 2022
Anonymous
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
14
Anonymous
Anonymous  // 01/01/2019
Took my mum for her holiday to Thorsbey Hall hotel in Ollerton, 31/7 /23 for4 nights, stunning building, beautiful garden. Good size rooms and comfortable beds. Unfortunately the service in the bars and restaurants were sub standard, the staff were under trained, served coffee before dessert , we finished our meal and the drinks were brought to the table, the tables were not cleared of plates. We ordered afternoon drinks on the terrace to have whilst watching the entertainment , the order was taken but we did not get the drinks. You were asked to leave a credit card number at the start of your stay however out of courtesy the guest should be asked if they wanted to settle with the card given, however they just took the money and put the itemised bill receipt under your door. I made a complaint and the receptionist took notes and made the right noises but I am yet to receive a reply. This is a prime example of a hotel advertising and not being able to deliver.will not be recommending this hotel or revisiting.
Helpful Report
Posted 1 year ago
Just back from Alvaston Hall. Entertainment staff all brilliant especially Dan Smith, Damian & Becky (sorry don't know surnames). All other staff - housekeeping, reception etc extremely helpful especially our serving person Jo. Couldn't fault it at all & would recommend Alvaston to our friends.
Helpful Report
Posted 1 year ago
We have recently come back from Alvaston Hall for the weekend, the Fleetwood Mac band was brilliant. The staff the same, But the food for us has gone down, why have the hotel decided not to fry eggs for breakfast but put them in the oven, seriously they look like joke eggs. Many people complained about them. The food especially at breakfast was warm at best. Why when asked for a pot of tea also was refused, l could have one if it was decaff or earl grey, the reason being because they were short of teapots. We have been coming to your hotels for many years and have seen lots of cutbacks although your prices paid by guests has gone higher. We know your turnover for staff may effect the service but if you want returning customers then think again your main management.
Helpful Report
Posted 1 year ago
We stayed at Alvaston Hall,and I can’t praise it enough. The staff were very attentive,and helped whenever they could. The rooms are lovely,and contain all you could want for a short holiday. The food outstanding with so much choice,the gardens beautiful. Now for the stars of the show.the entertainment staff,we have had great shows every night,to a very high standard. Plus loads to do if you want during the day. This is not our first trip here,and we will definitely be back. It is also good value for money
Helpful Report
Posted 1 year ago
Rubbish booking service. I booked in January and paid a supplement to choose a specific lodge/chalet. Two weeks before departure I am told I can’t have my chosen accommodation and I will be moved - no choice, take it or leave it. I have taken a full refund and will never use Warner again
Helpful Report
Posted 2 years ago
Just returned from Cricket St Thomas early as totally fed up with the service, having to queue for both breakfast and dinner, item missing of both menus. We asked about the problem and were informed the restaurant has not got the capacity to with all the guests although dining times were booked.We felt we paid four star prices and received two star treatment
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Posted 2 years ago
First class entertainment. Very helpful staff.
Helpful Report
Posted 2 years ago
We arrived and were shocked at the conditions. Much like a 1950’s Butlins. We refused to stay and we’re offered a refund. It is now 6 weeks on and I am still waiting for my refund. You cannot speak with anyone and no one answers emails. Then they have the audacity to send me a questionnaire on how they have done. Stay well away from Lakeside and Warners if you want anything other than a hut to stay in, school dinners and terrible service.
Helpful Report
Posted 2 years ago
The advert is very misleading - yes no children but….. average age group is 70+ - food, entertainment geared up for OAP’s. Half the activities were not available, the so called disco never moved out of 1950’s era
Helpful Report
Posted 2 years ago
Should ypu go on a gold Ballroom Dancing break, Do not think you will have plenty of Dancing, because you don't 7.1/2 hours, in four days.three &half hours of that in the day13.00hrs/1.0ne hour pr day ,not good ,good bye Warners will not be back
Helpful Report
Posted 2 years ago
where as i enjoyed our holiday at Sina warren hotel i was disappointed with lack of maintenance of the grounds it looked very unkept and i did not see a gardener anywhere, I do hope this will be rectified before our next holiday.
Helpful Report
Posted 2 years ago
I have been a long standing customer at Warners for over 25 years, however, this will no longer be the case as Warners have declined in every aspect!! and they honestly do not give a damm about this!!! They just always seem to write the same answer of which is just expressing their disappointment in your bad experience and then stating that they do hope you would visit them again in the near future......such unprofessionalism!!! Sadly I will not be returning, as there are now far too many issues of which are not trivial but very very serious, but have obviously not been addressed, so goodbye Warners with you extortionate prices, but lousy cheap tacky breaks
Helpful Report
Posted 2 years ago
This is a message to anyone who had a broblem with this company over the 50pound cancellation fee per person. Should you have paid with a credit or debit.card.and you have not been offered another break.and have been refused a refund.conntact your card provider to claim, a refund under section 75 of the consumer credit act
Helpful Report
Posted 2 years ago
Norovirus sickness bug in the hotel before we arrived (and subsequently while we were there ... reception staff were wearing masks!) which we should have been told about BEFORE our break. Absolute disgrace! We eventually cut short our weekend (an 80th birthday treat) without an apology or any offer of compensation, and my wife was ill after our return. Weekend completely ruined. Queuing to enter the restaurant with a different table at every meal. Awful change of policy. £25 to reserve a tiny table for the entertainment. Total rip-off when we had paid well over £1,000 for the weekend. All about money grabbing with no consideration for the customer. Duty of care: Zero. One star above is incorrect. It wouldn't accept my review with no stars! NOTE to Warners: Don't bother to reply with your standard response, ie "we are sorry you were not happy with some aspects of your visit, and we look forward to seeing you again soon!" And by the way, I won't be taking you up on your "welcome home" offer of £15 pp off our next holiday!
Helpful Report
Posted 2 years ago
Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course
Helpful Report
Posted 2 years ago
Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course
Helpful Report
Posted 2 years ago
Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course
Helpful Report
Posted 2 years ago
Having returned to Thorseby many times it has been unhappily noticed how certain standards have been dropped in the dining area,nitpicking maybe but not to have a pot of tea /coffee delivered to the table and be offered this from a flask, also at dinner no water was available on the table in a carafe but had to be collected from the buffet dodging diners returning to their tables with food. Being informed this was standard across the brand. The menu became a little monotonous being repeated every two days alright if only having a three day break. On a happier note the staff were still friendly .
Helpful Report
Posted 2 years ago
Last weekend I found that the Disability Discrimination Act is alive and well…but not at Warners Leisure Hotel at Heythrop Park, Oxfordshire! On entering the ‘Theatre’ venue I found that the only seating area for those with mobility issues and those in wheelchairs was on the first level. All other seating could only be accessed via steps. This hotel was opened in October 2022. How did they get away with not making it wheelchair accessible? From my personal experience as a wheelchair user, on entering the theatre there were no vacant spaces on the first level, they had all been taken by those in wheelchairs and those with mobility issues. It looked as though I would miss the show (the reason I had booked at this hotel in the first place). Eventually, with help from others, I was tipped backwards and taken down one step and was able to watch the show. After the show I had to ask those leaving to help me up the step. It was very worrying watching others who were unsteady on their feet/using walking aids attempting to walk down the steps to a lower level.
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Posted 2 years ago
A few months ago I went to Lakeside , the break was really bad , nothing was acceptable poor staff ,cold rooms with no hot water were just a couple of a long list of issues. This put me off going on a warners break again. However as I’ve been going to warners for several years I decided to try one more break. This time I chose Corton . I have just returned from an amazing weekend, what a pleasant surprise, great staff, food , rooms, entertainment and overall a lovely atmosphere. It has renewed my faith in warners . I’ve read reviews from other people and to be honest warners still have some way to go to get things right , but Corton coastal village looks well run in every department.
Helpful Report
Posted 2 years ago
Warner Leisure Hotels is rated 2.5 based on 245 reviews