Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

“where as i enjoyed our holiday at Sina warren hotel i was disappointed with lack of maintenance of the grounds it looked very unkept and i did not see a gardener anywhere, I do hope this will be rectified before our next holiday.”

Helpful Report

Posted 11 months ago

“I have been a long standing customer at Warners for over 25 years, however, this will no longer be the case as Warners have declined in every aspect!! and they honestly do not give a damm about this!!! They just always seem to write the same answer of which is just expressing their disappointment in your bad experience and then stating that they do hope you would visit them again in the near future......such unprofessionalism!!! Sadly I will not be returning, as there are now far too many issues of which are not trivial but very very serious, but have obviously not been addressed, so goodbye Warners with you extortionate prices, but lousy cheap tacky breaks”

Helpful Report

Posted 1 year ago

“This is a message to anyone who had a broblem with this company over the 50pound cancellation fee per person. Should you have paid with a credit or debit.card.and you have not been offered another break.and have been refused a refund.conntact your card provider to claim, a refund under section 75 of the consumer credit act”

Helpful Report

Posted 1 year ago

“Norovirus sickness bug in the hotel before we arrived (and subsequently while we were there ... reception staff were wearing masks!) which we should have been told about BEFORE our break. Absolute disgrace! We eventually cut short our weekend (an 80th birthday treat) without an apology or any offer of compensation, and my wife was ill after our return. Weekend completely ruined. Queuing to enter the restaurant with a different table at every meal. Awful change of policy. £25 to reserve a tiny table for the entertainment. Total rip-off when we had paid well over £1,000 for the weekend. All about money grabbing with no consideration for the customer. Duty of care: Zero. One star above is incorrect. It wouldn't accept my review with no stars! NOTE to Warners: Don't bother to reply with your standard response, ie "we are sorry you were not happy with some aspects of your visit, and we look forward to seeing you again soon!" And by the way, I won't be taking you up on your "welcome home" offer of £15 pp off our next holiday!”

Helpful Report

Posted 1 year ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 1 year ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 1 year ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 1 year ago

“Having returned to Thorseby many times it has been unhappily noticed how certain standards have been dropped in the dining area,nitpicking maybe but not to have a pot of tea /coffee delivered to the table and be offered this from a flask, also at dinner no water was available on the table in a carafe but had to be collected from the buffet dodging diners returning to their tables with food. Being informed this was standard across the brand. The menu became a little monotonous being repeated every two days alright if only having a three day break. On a happier note the staff were still friendly .”

Helpful Report

Posted 1 year ago

“Last weekend I found that the Disability Discrimination Act is alive and well…but not at Warners Leisure Hotel at Heythrop Park, Oxfordshire! On entering the ‘Theatre’ venue I found that the only seating area for those with mobility issues and those in wheelchairs was on the first level. All other seating could only be accessed via steps. This hotel was opened in October 2022. How did they get away with not making it wheelchair accessible? From my personal experience as a wheelchair user, on entering the theatre there were no vacant spaces on the first level, they had all been taken by those in wheelchairs and those with mobility issues. It looked as though I would miss the show (the reason I had booked at this hotel in the first place). Eventually, with help from others, I was tipped backwards and taken down one step and was able to watch the show. After the show I had to ask those leaving to help me up the step. It was very worrying watching others who were unsteady on their feet/using walking aids attempting to walk down the steps to a lower level.”

Helpful Report

Posted 1 year ago

“A few months ago I went to Lakeside , the break was really bad , nothing was acceptable poor staff ,cold rooms with no hot water were just a couple of a long list of issues. This put me off going on a warners break again. However as I’ve been going to warners for several years I decided to try one more break. This time I chose Corton . I have just returned from an amazing weekend, what a pleasant surprise, great staff, food , rooms, entertainment and overall a lovely atmosphere. It has renewed my faith in warners . I’ve read reviews from other people and to be honest warners still have some way to go to get things right , but Corton coastal village looks well run in every department.”

Helpful Report

Posted 1 year ago

“Just got back from Thoresby Hall. Everything was OK apart from our room! Paid extra for a patio and we was put in a room that turned out to be directly underneath the reception!! All DAY and NIGHT you could hear people walking around. My husband complained 4 times in 24hrs but we were told there was no other room. By our last night we couldn't take any more, I had fallen asleep in a chair that afternoon in the great hall lounge because I was so tired.We went to reception at 12.30am to say all we can hear is the night staff walking around. Two of the receptionist said that our room shouldn't be let out at all and instantly moved us to another bedroom for ONE peaceful night sleep!! After being promised to speak to a manager the next morning we could only speak to a team leader!! We were given a voucher for money off another holiday and told refurbishments start next year and things might change!She said a spare bedroom had become available because guests had left on Wednesday so I don't know why nobody came to offer us the room then, knowing we had asked to be moved,that would've been better customer service!! It certainly wasn't a relaxing holiday and we were glad to come home for a decent night sleep. Don't accept a bedroom if the number is 103!!”

Helpful Report

Posted 1 year ago

“Staff are always friendly and helpful. Always guaranteed to stay in clean comfortable room whatever one chosen and always a big comfortable bed. Food nice and I like the choice to help myself to what I fancy or choose of the menu. Warner holidays are fare value for money.”

Helpful Report

Posted 1 year ago

“Our stay at Cricket St Thomas on 8th to 10th February was a disaster. From not getting the booking we made, having to pay extra to get rooms nearby, some items of food inedible (I could have played golf with the onion bhajis!!), waiting 45 minutes to get a snack, even though there were only 8 people in the bar. Made worse by having to [pay extra to get rooms nearby, no water or milk in the fridge, no bath robes which should have been there, a chipped bath and dirty shower hose. Rooms not vacuumed. I have written twice to Simon Townsend, with a polite and detailed breakdown of the problems, but after 18 days have not even had an acknowledgement. Am unable to copies of the letters”

Helpful Report

Posted 1 year ago

“Went to warners Alvaston Hall for valentines weekend, i stopped here around 5 years ago when the choice of food was excellent, Now the menu is very limited the only roast was gammon.The one roast is changed daily. I upgrade to a signature room and .v.i.p service.On arrival there was NO bathrobe or slippers phoned reception who informed me they would arrive the following morning as it was a change over day .Rang again the next morning and was told they do NOT supply them any more. Does NOT say this on the website. I then enquired about swimming pool and was told you have to book a half hour slot dont know if this includes undressing time. I went to reception to ask for the 24 hour promise of a refund if not happy which i have received after 5 days. Continued my break at the Novo Hotel in Liverpool. You must improve Warners or you will be going into Liquidation as NO ONE will return.”

Helpful Report

Posted 1 year ago

“I went to cricket st Thomas last September was the last time I go to Warner’s they are trying to recover from losses of covid rooms need renovations young people serving were terrible food average entertainment starting so late have cut back on paid people using young employees doing everything so dissatisfied and not cheap no wonder people go abroad”

Helpful Report

Posted 1 year ago

“Husband and I came on a coach holiday to Alvaston Hall. The bedroom was lovely and cosy, warm, lashings of hot water but the problem was its situation. We had requested when booking, a low floor close to amenities as my husband has walking difficulties. We can well understand that requests aren't always possible but we never expected the long walk (along an uneven floor) to the lift and a further two long corridors to room 604 on the second floor. We were seated to the right hand side of the stage in the dining room which was quite a distance from the buffet. Food and plates were cold by the time they reached the table regardless of whether it was self service or by waiter. It seemed pot luck whether plates or food was really hot to start with. On the plus side there was a good menu choice. Before Christmas we had holidayed at Hayling Island and in comparison the day time activities did not match up. However the evening entertainment was very good with Lindsey Norman an excellent host. Alcoholic drinks way too pricey, and hot chocolate was weak watery, and luke warm. We battled the long trek to our room just to have a decent HOT drink. We would like to try more Warners this year as the pluses appear to outweigh the negativeòs”

Helpful Report

Posted 1 year ago

“Myself daughters and husbands stayed at Heythrop Park i had a disabled room which was excellent everything is laid on for disabled persons lifts on every floor walking to theatre ramps to walk down, food, Spa all were really good, We stayed December 27th to 30th and the trimmings were amazing. Since coming home i have now booked for the Isle of Wight this will be my 3rd holiday with Warners and would certainly recommend.”

Helpful Report

Posted 1 year ago

“Excellent check in and out. Large safe areas to park with well maintained gardens. All staff were very friendly and made us feel special. Our room was in the main house for which the period features added to its charm. Our room was full of period features was large with a separate area accessible through a door which held a large fitted wardrobe, separate storage are for cases. And access to the very large bathroom. Shower tiling needs attention this was the only negative. The entertainment both resident entertainers and visiting was of a very good standard catering for all tastes in music. The food and waiting service was very good. Plenty of choice and well presented. Although We, chose to visit Chester there was plenty of activities if we wanted to participate. This was our first Warner break and definitely recommend.”

Helpful Report

Posted 1 year ago

“absolute stench of strong stale urine coming from the carpet on one side of the bed, it's so strong even though I'm laying furthest away in a large bed (two linked together) I can't believe that no one or the cleaner has not smelt this disgusting stench! I'm shocked and extremely upset. I shall of course be bringing this to the management in the morning, but felt I had to post this because I'm so upset and shocked. There are other visible stains on the carpet but they're nothing compared with having to breathe this disgusting stench in all night. UPDATE.… housekeeping manager said she could smell something but didn't know what and stated she wasn't saying she disbelieved me!. I was so distraught tears welled up. I couldn't be moved as I was in a suite and only basic chalets were available. She stated it couldn't be professionally cleaned as it took 7 days to dry and in any case they didn't have a machine. Karriane (hm) would get chemicals to clean the area that afternoon. So I went out.On my return the smell of bleach was overwhelming, both the duty manager and Karrianne returned no apologies, I said the smell of bleach was so strong I'd opened all the windows so they brought me a reed diffuser for the area and spray mist for me to help me sleep ????? While all this was happening the hair dryer didn't work, so it was replaced and guess what after another broken night's sleep and washing my hair the hair dryer DIDNT WORK obviously the problem was with the socket as no red indicator light on turning the switch on, WHAT A GREAT BREAK !! MY BREAK IS WELL AND TRULY RUINED, WELL WARNERS WHAT ARE YOU GOING TO DO FOR ME??????”

Warner Leisure Hotels 1 star review on 7th December 2022

Helpful Report

Posted 1 year ago

“We thought this was excellent value for money, we stayed 4th to7th November 2022, the food was excellent, the fish was amazing, best I have had anywhere, the afternoon matinee freddy mercury was the amazing, great atmosphere, friendly staff, return again”

Helpful Report

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Warner Leisure Hotels Reviews