Just got home from our 3 night stay at Littlecote House. Our first time there but we are regulars at Holme Lacey & many others. We paid for a signature room as usual and the whole standard was very upsetting to us. Our room was very dirty, cobwebs hanging from lights in bathroom, very dirty skirting boards & cobwebs everywhere. No cleaning on first full day so same towels etc for 2 days. The complimentary snacks & drinks now only consist of 2 packets of crisps & 2 tins of waters. No cushions for the very worn " comfy" chairs. No bed cover as depicted on room details. Ant box in room and patio filthy, never been swept for weeks. The restaurant was service only and the choice of food has gone down to one page menu. The daily roast was exactly same everyday except you had 2 slices of processed meat of the day. The carved meat joint is no longer offered. Felt more like a canteen than a restaurant. Breakfast was buffet but so badly organised long queues every morning and food was not hot, at best luke warm. The plates were also cold. When problems were addressed with the staff the reply was the same every time, "cuts were made due to Covid" That was 5 years ago now! The staff, with few exceptions, seemed very disinterested and disheartened. There was no effort to let you know of any local attractions etc and the onsight shopping experience again had not been restocked " because of Covid" The saving grace for us was the excellent entertainment on Sat & Sunday. After many years of being a loyal Warner customer, at least 3 - 4 times per year, I feel that the standards are now so low that we will not be returning. I can understand cost cutting but the customer needs to be informed & not when they arrive for their long anticipated break. The charge of £8.50 for activities such as archery etc was bad enough but a Warner's holiday is no longer a nice experience. With all the cost cutting you are losing your loyal base.