We decided to celebrate our 53rd wedding anniversary by treating ourselves to, what we hoped, would be a luxury break but, unfortunately, we were rather disappointed. Nidd Hall is a beautiful old building in a lovely location but our guest experience did not live up to the standard we expected for the cost incurred. The staff were very friendly and helpful. What was lacking was the attention to detail. The room was fine but there were aspects of service which were lacking. We did enjoy our afternoon tea even though we found that the plain scone was inedible as it appeared to be frozen. This was rectified quickly and courteously. The rest of the food we had was of a reasonable standard but lacked flavour. We used the library but were disappointed that there were no coffee table books to look at, just a magazine. I regret to say that we will not be recommending this hotel.
3 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
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