We have stayed at various Warner Hotels over 24 years. We have often had 2 (or 3) holidays a year. Have recommended to family & friends... but our recent visit to Thoresby (13-17th Sept) has disappointed us immensely. Everyone is aware of the staff shortages caused by Covid restrictions; we tried to be understanding but are afraid Waiters let you down. On our first two nights we were not asked if we'd like to order drinks and once we'd ordered our food the waiter never asked - and catching their eye was impossible. (We then ordered drinks before the food and that solved that problem!) The food was ok, sometimes delicious, but frequently cold due to slow service. One evening we were patiently waiting for dessert when a waiter delivered us a starter!! On leaving the dining room we usually go to the Pavilion bar/theatre to have drinks before the entertainment. The bar didn't open until 8pm, with just one server for first hour. Any 'decent' entertainment didn't start until 10pm. That's a long wait when you've dined at 6.30 and ready for fun at 7.15pm!! We already have a booking for next June at Corton but will possibly have a break from Warners until life gets back to better reality. Also SO SAD to see the comfy sofas and armchairs taken from Great Hall- it just looks like a cafe now.
3 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
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