We have been customers at Warner Hotels for the lads 16 years staying at 8 differebt locations, some several times. During this time we had built up to a gold concierge card which should give 10% discount on purchaces during our stay. The first thing we were told on arriving at Bodelwyddan Castle Hotel was that Warners had been taken over and the concierge club no longer existed and we would have to join club Warner and start again. This was very dissaponting and a preview of the rest of the stay, which did not meet the standards that we always have had in the past. We have stayed at this hotel before and we could see how things had deteriated. The beautiful grounds are really in need of attention everywhere is overgrown. We were told that a new garden manager was needed. I think a few more gardeners are required. The food was of poor quality and usually luke warm and served by untrained young staff. Our room 109 was quite nice but with a large tree outside the window was very dark. The lights had to be on all day. The entertainer on the Friday night was an Elvis impersonater and was excellent. The entertainment manager was good but the rest of the entertainment was not so good. Overall we enjoyed our first break since Covid but were dissaponted with the new Warners and will think carefully before we book again. Pamela Bailey