We have just returned from staying at Nidd Hall. Poor Service The most disappointing aspect of the stay was the poor service. It was necessary to go looking for staff to place drinks orders. Service was impossibly slow. Staff seemed to be actively avoiding customers. Cold Bedroom and Public Rooms Our room was cold. A heated towel rail does not compensate for a bedroom where the guest has no heating till late afternoon. I phoned reception to be told that the electric heater would be available at 4.30. It is also automatically turned off again early evening. Cold Corridors We were located in room 95 East Wing. The ground floor is especially cold as the doorway for access for the laundry trolleys was left open by staff. Dusty Bedroom and Public Spaces The dusty radiator in the bedroom when it did work filled the room with the smell of hot dust. As we had lunch one day we couldn’t help but notice thick dust in the corners of the room on the polished floors. So much for additional Covid levels of cleaning. Cofftea The name for our breakfast cup of liquid refreshment. Mixing the stainless steel thermos jugs is never a good idea. The result is tea that tastes like coffee and coffee that tastes like tea. Perhaps it would be a good starting point if you are looking to improve the service. Will we be back, no I don’t think so. You still have a lot to learn.