We have just returned from staying at Nidd Hall.
Poor Service
The most disappointing aspect of the stay was the poor service. It was necessary to go looking for staff to place drinks orders. Service was impossibly slow. Staff seemed to be actively avoiding customers.
Cold Bedroom and Public Rooms
Our room was cold. A heated towel rail does not compensate for a bedroom where the guest has no heating till late afternoon.
I phoned reception to be told that the electric heater would be available at 4.30. It is also automatically turned off again early evening.
Cold Corridors
We were located in room 95 East Wing. The ground floor is especially cold as the doorway for access for the laundry trolleys was left open by staff.
Dusty Bedroom and Public Spaces
The dusty radiator in the bedroom when it did work filled the room with the smell of hot dust. As we had lunch one day we couldn’t help but notice thick dust in the corners of the room on the polished floors. So much for additional Covid levels of cleaning.
Cofftea
The name for our breakfast cup of liquid refreshment. Mixing the stainless steel thermos jugs is never a good idea. The result is tea that tastes like coffee and coffee that tastes like tea. Perhaps it would be a good starting point if you are looking to improve the service.
Will we be back, no I don’t think so. You still have a lot to learn.
3 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.