Just contacted Warners following the government advice not to attend large social functions because of the latest increase in covid cases. I was told I could not receive a refund or change my booking because it was only advice and the hotel was still open. I referred them to their covid cancellation policy which states very clearly that the covid guarantee would apply on government advice (not legislation). I have now lost over £1000. If I had known that my money was at risk I would never have booked in advance. I have been enjoying Warner breaks for 20 years and I am appalled and hurt at their behaviour and will most certainly never risk booking another break with them.
2 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
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