We are both vegetarians and the standard and quality of food for vegetarians was poor, even the chefs agreed it was a poor deal. The menu choices we were informed come from head office.
When we went through the usual channels for making complaints we received a bland non committed reply, no offer of compensation or a commitment to improve the menu. When I followed this up a couple of weeks later stating that their reply was disappointing they replied rudely that that was the end of the issue! They did not even have the manners or courage to print the full name or a contact number for us. It was signed ‘Benjamin’.
This is the sign of a badly managed company that does not care about its customers only about profits.
If you are vegan or vegetarian we would not recommend Warners to anyone, and be aware of the poor customer services.
So sad as you have some lovely staff working hard at Cricket St Thomas, but you let them down as well.
2 years ago
Warner Leisure Hotels has a
2.5
average rating
from
230
reviews
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