We have tried and,to date, failed to get a refund for a cancellation owing to Coronavirus. I am shielding and just prior to Christmas received a message from the NHS telling me that I must maintain distancing and only mix with people who had a lateral flow test. Having previously stayed at Warners I knew that this would not be possible in the dining room so reluctantly cancelled our break. I am still waiting the curtesy of a reply to the letter I sent with a copy of the note from the NHS. They have apparently put SOME of our money into a holding account for future use which we certainly didn't sign up for.