Telephone Customer Service is non existent, don’t even think of ringing them on 03301009774. I have tried telephoning them after an online problem, but left holding on for 25 minutes, eventually a lady came on the phone to say I would get a return call within 2 hours, of course no one rang me back. The exact same thing happened when I booked a weekend break last year online and needed help with something. I had to complain by email. Call received back five days later, sorry, busy, Covid etc, how do they get bookings when they don’t answer the phone? Lots of online problems as well. Go elsewhere is my advice.