We are Pensioners and first time customers and booked two 7 days breaks at separate Warner locations. Due to a change in circumstances we wanted to cancel one of the bookings but on contacting Warner we we’re informed by Holy that we would not get any refund for the £1131 we had paid. We genuinely thought we could could cancel up to 48 hrs before arrival and get a full refund. Incorrect we where told we did not take out a insurance policy so we would lose the full £1131 cost if we cancelled. I can honestly say we did not see any reference to this when we made our booking. We can Not afford to lose this money and forewarn all potential customers of this injustice. Nobody at Warner seem to care about customer service as seen by all the 1 Star reviews and we will informing all my family and friends.