I had to postpone my break because of the death of a close family member. Warner charged me £160 ( nearly half the cost of my break ) for the privilege. I found this rather heartless when I was distraught with grief at the loss of a loved one. I wrote to their Head Office but haven't had the courtesy of a written response. When I telephoned I was told they couldn't make exceptions - they would treat everyone who was recently bereaved in the same way. I found this approach rather shocking from a company like Warner and from similar reviews on this site it sounds as though their Terms and Conditions perhaps need an urgent review to be a little more accommodating in the case of the death of a close relative. I wasn't asking for my money back - just a little compassion and understanding at a low point in my life.